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Job Summary Over a decade of hands-on experience in IT infrastructure, demonstrating deep technical and managerial capabilities. Successfully led IT teams and handled operational escalations, consistently meeting stringent SLAs—including those tied to financial penalties. Strong background in designing support processes and procedures to fulfil contractual commitments with clients. Proficient in cloud platforms and system technologies including OCI, AWS, Linux, LAN/WAN, load balancers, secu
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