IT Manager

Key Responsibilities

• Leading operations across hardware, software, identity, networking and endpoints.
• Staying hands-on — resolving escalated incidents and keeping the business running smoothly.
• Administering and improving Microsoft 365, Azure Identity, Intune, Defender and Cisco Meraki.

• Acting as business owner of CMap's ISO 27001 ISMS — audits, controls, risk register, the lot.
• Leading the annual Cyber Essentials Plus certification and owning the BSI relationship.

• Line-managing and developing our IT Analyst.
• Building a function that runs well whether you're in the room or not.

• Working with the CTO on IT roadmap and strategy.
• Managing vendor contracts and leading IT projects including new tooling rollouts.

What value you can bring:

• Experience leading IT operations in an enterprise software or SaaS environment.
• Real, hands-on ISO 27001 ISMS and Cyber Essentials Plus experience.
• Strong technical skills across Microsoft 365, Azure Identity, Intune, Defender and Cisco Meraki.
• A track record of managing or developing a small technical team.
• Confident communicator — comfortable with auditors, vendors and senior stakeholders.
• Calm under pressure, well-organised and able to balance the urgent with the important.

Benefits

• Private medical & dental insurance: Supporting your health and wellbeing with access to private care.
• Life assurance: Providing extra financial security for you and your loved ones.
• Help@Hand: 24/7 support for your health and wellbeing.
• Enhanced parental leave: Offering time and support when it matters most.
• Reward Gateway: Access to discounts on a wide range of everyday purchases.
• Team outings and events: Regular chances to connect and unwind.
• Manchester city-centre office: A modern brand new space in the heart of Manchester with great facilities.