IT Manager

Role Overview

We’re looking for an IT Manager to own and scale our network, endpoint, and IT operations infrastructure. This role goes beyond maintenance - you will drive reliability, security, compliance, and operational excellence across the organization. You will be responsible for building robust, audit-ready systems, reducing manual toil through automation, and ensuring seamless IT experience at scale.

What You’ll Own

1. Network & Infrastructure Reliability
   • Own end-to-end network infrastructure: firewalls, switches, routers, and wireless
   • Ensure high uptime via redundancy planning, VPN management, and ISP SLAs
   • Monitor performance, logs, and alerts; proactively resolve issues
   • Drive secure network architecture (segmentation, access control, Zero Trust principles
2. Security & Compliance
   • Manage enterprise firewall configurations (policy, NAT, VPNs)
   • Own ISO 27001 readiness: controls, audits, SOPs, and access reviews
   • Lead IAM lifecycle: provisioning, de-provisioning, RBAC
   • Oversee endpoint security: EDR, DLP, monitoring tools
   • Respond to incidents, conduct log reviews, and strengthen security posture
3. Endpoint & IT Operations
   • Manage Mac, Windows, and Linux environments at scale
   • Own MDM systems (enforcement, compliance, lifecycle—not just enrollment)
   • Drive patch management, backups, and disaster recovery readiness
   • Administer Google Workspace (users, groups, policies, security settings)
   • Manage IT asset lifecycle: procurement → provisioning → offboarding
4. Operational Excellence 
   •  Own ITSM systems (SLA creation, not just execution)
   • Build and improve SOPs, runbooks, and documentation
   • Reduce manual work via scripting and automation
   • Ensure audit-ready documentation and system visibility 
5. Team & Stakeholder Management
   • Lead and grow a team of IT professionals (5+ members)
   • Partner with vendors for procurement, renewals, and support
   • Collaborate cross-functionally on security, compliance, and IT needs

Must-Have Experience

• 8–12 years in IT infrastructure & operations, with 3+ years in leadership
• Experience managing IT for 500+ users • Strong hands-on expertise in:
  • Firewalls (policy management, NAT, VPN) 
  • Layer 3 networking (routing, VLANs, ACLs)
  • Network fundamentals (routing, NAT, VPNs, troubleshooting)
• Experience with MDM / endpoint management systems
• Strong understanding of network + security fundamentals
• Experience with:
  • Patch management, backups, monitoring tools
  • Google Workspace administration
  • EDR, DLP, and security monitoring platforms
• Proficiency in shell scripting / automation
• Strong troubleshooting, documentation, and communication skills

What Sets You Apart

• Certifications: CCNA/CCNP/CCIE, CompTIA Network+/Security+, or equivalent
• Experience with Zero Trust / SASE architectures
• Exposure to cloud or hybrid environments (AWS, GCP, Azure)
• Hands-on with tools like JumpCloud or similar IAM/MDM platforms
• Experience in fintech/BFSI or regulated environments
• Built IT systems for scale + compliance (not just support)

Success in This Role Looks Like

• Network and endpoint systems are highly reliable and secure
• IT operations are predictable, automated, and audit-ready
• Security posture is proactive, not reactive
• Employees have a seamless, low-friction IT experience
• Clear SOPs and systems reduce dependency on individuals

Why This Role Matters

• You will own the backbone of the company’s infrastructure
• You’ll operate at the intersection of security, scale, and reliability
• You’ll help build systems that are ready for next-stage growth and compliance