About the role
Job Description
1. Routine IT Support: Provide technical support for employees' computers, printers, scanners, and other equipment. Handle issues related to system login, email, VPN, and network connectivity.
2. Equipment and Asset Management: Responsible for the registration, issuance, retrieval, and maintenance of IT assets such as computers, monitors, and mobile devices.
3. Network and System Maintenance: Assist in maintaining the company's LAN, Wi-Fi, switches, and other network equipment. Monitor network stability and handle network anomalies. Assist in managing infrastructure such as servers, NAS, and backup systems.
4. Access Control and Account Management: Create, modify, and disable employee accounts (email, system permissions, application permissions). Ensure that permission allocation complies with security standards.
5. Information Security and Compliance: Implement the company's IT security policies, including patch updates, antivirus protection, and access control. Monitor potential security risks and report them promptly. Assist in conducting security training or awareness campaigns.
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