IT Operations Engineer

Build at Auger

About the Team & Role

What You’ll Do

•  Be the IT presence in our office, owning employee support, in-office technology (AV, networking), and the day-to-day reliability of the environment our team builds in.
• Partner closely with the IT Operations Engineer covering our Dallas office.
• Own onboarding and offboarding logistics end-to-end: account provisioning, hardware management, and making sure every new hire hits the ground running.
• Build automation workflows that eliminate coordination overhead and amplify team output using tools like Tines, Claude Code, or n8n.
• Administer and scale SaaS tools including Microsoft 365 and Intune; manage macOS devices via Jamf with security and compliance configurations that hold up under scrutiny.
• Document workflows and improve IT processes with scale in mind. Systems that work for 50 people should still work at 500.
• Participate in an on-call rotation for urgent support issues; be the person the team can count on when something breaks.

What you bring 

• 5+ years of experience in IT operations or a related field.
• Hands-on experience with Microsoft 365 at scale, including identity and access management and its use as an IDP.
• Comfort supporting both macOS and Windows environments and managing a distributed, mixed device fleet; Jamf experience is a strong plus.
• An instinct for automation. You see manual processes as problems worth solving, not just tickets to close.
• Clear, confident communication: you translate technical issues into plain language and leave people feeling helped, not talked past.
• The ability to operate with minimal oversight in a fast-moving environment where priorities shift and initiative matters more than waiting for direction.
• AI-native working style. You use AI tools to amplify your output, apply judgment about when and how to use them, and hold yourself to a high bar on what you ship.

Compensation & Benefits