- Employment
- Full-time
About the role
Position Description
KPA is seeking a hands-on IT Operations Manager to lead the IT support function while driving operational excellence, process improvement, automation, and technology enablement across the company. The role will directly manage service desk personnel while also owning key operational areas including employee IT operations, vendor management, support tooling, asset lifecycle management, and process improvement initiatives. The ideal candidate is technically capable, service-oriented, highly organized, and excited about improving processes, leveraging automation and AI-assisted tooling, and helping scale IT operations in a collaborative SaaS environment.
Perks & benefits
- 401k
- Paid Time Off
- Pension Matching
- Mental Wellness Budget
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