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About the role
- Own end‑to‑end service delivery, incidents, service improvements and Problem Backlog to eliminate systemic technical debt
- Govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent technical fixes
- Lead major incident coordination and root‑cause resolution
- Drive service transitions (new vendors, onboarding, handover)
- Ensure supportability, stable operations, and platform health – even during change
- Communicate clearly with business stakeholders and influence without authority
- ERP implementation experience is a must (SAP S/4HANA strongly preferred)
- Several years of vendor governance / managed services leadership
- Strong ITIL / service management background
- Ability to govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent solutions
- Fluent English
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