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S
IT SERVICE DESK JUNIOR SPECIALIST
scorpiogroup
AthensOn-site2w ago
- Employment
- Full-time
- Seniority
- Junior
About the role
- Primary Responsibilities And Duties
- Comprehensive End-user IT Support. Including Remote, Phone, Email and Onsite.
- Knowledge of ITSM & ITAM tools – ServiceNow / ConnectWise or similar.
- Asset Inventory Management.
- User account management in Active Directory (Azure AD): User, Object & OU (Creation / Deletion / Update).
- Installation of Windows 11 and other standard applications.
- Familiarity with Microsoft Azure, O365, Microsoft Teams, Antivirus, and Intune portal.
- Mobile device management via Intune for iPhone & iPad.
- Local IT Vendor Management as needed.
- Documentation of IT Procedures & Knowledgebase.
- Adherence to SOX Audit, IT Security and compliance standard procedures.
- General troubleshooting - Multifunction Printer, Laptop (Dell) & Peripherals, Access control system, Audio & Video conference system.
- Basic understanding of Networking.
- Part of the Global IT Service Delivery team.
- IT Support to other global offices in local business hours.
- At least 2 years of experience in a similar role.
- Excellent Communication skills and ability to explain technical issues to non-technical users.
- Strong organizational skills, and time management skills.
- Excellent customer service skills with empathy and a user-focused approach to providing support.
- Analytical skills to diagnose and resolve technical problems efficiently.
- A bachelor’s degree or at least 2 years of experience in IT Service Delivery or End User Support Operations.
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