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About the role
<div class="content-intro"><p><span style="font-size: 14pt; color: #000000;"><strong>At Keeley Companies, we believe in empowering our people and fulfilling career aspirations. Keeley is a career destination with countless opportunities for advancement, and a world-class family culture that is centered around creating the best possible environment for our people to thrive.</strong></span></p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Keeley Construction is looking to hire an <strong>IT Support Desk Technician II </strong>to join our team in St. Louis, MO.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Primary Responsibilities</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Manage and resolve service desk tickets within defined SLAs, ensuring timely resolution and clear communication with clients.</span><span data-ccp-props="{"201341983":0,"335559737":-540,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-ccp-props="{"201341983":0,"335559737":-540,"335559739":0,"335559740":240}">Provide technical support for hardware, software, and Microsoft platform issues via phone, email, in person, and remote sessions using TeamViewer.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Provide expert support for Active Directory (AD), Microsoft 365, OneDrive, and Azure environments, including user management and troubleshooting.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":257}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Offer detailed and well-documented troubleshooting steps, ensuring ticket history is accurately maintained.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":257}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Collaborate with other IT teams as needed to resolve more complex issues, escalating when necessary.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":257}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Provide high-quality customer service, ensuring that clients feel supported and informed throughout the troubleshooting process.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":257}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Communicate clearly and professionally with clients, offering status updates and explanations in a way that is easily understood.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":257}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Be a point of escalation for & help train Level I agents and/or interns. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":257}"> </span></span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Minimum Qualifications</strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Required:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">3+ years of experience in a technical support or IT help desk role.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Hands-on experience with Active Directory (user management, group policies, account administration).</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proficiency supporting Microsoft Azure AD and Entra ID environments.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Working knowledge of Microsoft 365 applications including Exchange Online, Teams, SharePoint, and OneDrive.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong customer service skills with the ability to communicate technical concepts clearly to non-technical users.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comfortable working through ambiguous or complex technical issues with a methodical troubleshooting approach.</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Preferred:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">• Microsoft certifications such as MD-102, MS-900, AZ-900, or equivalent.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">• CompTIA certifications (A+, Network+, Security+).</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">• Experience with ITSM platforms such as Freshservice or ServiceNow.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">• Familiarity with Intune or similar endpoint management solutions.</span></li>
</ul>
<p><span style="text-decoration: underline;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Schedule: M-F 10:30am-6:00pm (one day per week remote)</span></span></p>
<p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">#LI-AG1 #LI-Hybrid</span></p><div class="content-conclusion"><p style="text-align: center;"><em>All Keeley Brands (Keeley Construction Group, Keeley Properties, Keeley Restoration, Keeley Companies) do not accept unsolicited resumes from search firms, headhunters, or agencies. Any resume submitted to any employee of a Keeley company without a prior written search agreement will be considered unsolicited and the property of any Keeley Company. Please, no phone calls or emails.</em></p>
<p style="text-align: center;"><em>All Keeley companies are proud to be an equal opportunity employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.</em></p></div>
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