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About the role
<p><strong>About Us</strong></p>
<p>Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the <em>Swoop<sup><sub>®</sub></sup> </em>system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging. <a href="https://hyperfine.io/" target="_blank">Learn More</a></p>
<hr>
<p><strong>About The Role</strong></p>
<p><span style="text-decoration: underline;">Job Title</span><strong>: </strong>IT Specialist</p>
<p><span style="text-decoration: underline;">Location</span>:<strong> </strong>Guilford, Connecticut</p>
<p><span data-contrast="auto">We are seeking a motivated and customer-focused individual to join our IT department as an IT Helpdesk/Support Specialist. In this role, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This is an on-site position in Guilford, CT.</span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Key Responsibilities</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></strong></p>
<ul>
<li><span data-contrast="auto">Tier 1 and tier 2 response to user requests for technical support.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Triage, assign, update, or resolve open tickets.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Troubleshoot and resolve basic hardware and software issues.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Document solutions and update knowledge bases for future reference.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Assist in setting up new user accounts, hardware, and software installations.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Escalate complex problems to senior IT staff as needed.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Assist with ensuring compliance and regulatory requirements are met; HIPAA, SOC2, HITRUST.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Participate in </span><strong><span data-contrast="auto">on-call and after-hours support</span></strong><span data-contrast="auto"> as necessary</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
</ul>
<p><strong>Qualifications</strong></p>
<ul>
<li><span data-contrast="auto">Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience or relevant certifications may be considered.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">At least 2 years prior IT Helpdesk support experience in a corporate environment.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Knowledge of Windows and Mac OS operating systems, Linux is a plus.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Familiarity with Microsoft Office 365 and common IT tools, including Single Sign-On, system management/mobile device management, cloud-based storage, and web-based conferencing.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Strong communication and interpersonal skills.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Ability to work both independently and as part of a team.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></li>
<li><span data-contrast="none">Cybersecurity experience is a plus.</span></li>
</ul>
<p><strong><span data-ccp-props="{"201341983":0,"335559740":276}">Physical Demands</span></strong></p>
<ul>
<li><span data-contrast="auto">This is a full-time, on-site role based out of Hyperfine’s office in Guilford, CT.</span></li>
<li><span data-contrast="auto">Available nights, weekends, and holidays as business needs require.</span></li>
<li><span data-contrast="auto">Ability to </span><strong><span data-contrast="auto">lift and move up to 50 lbs</span></strong><span data-contrast="auto"> </span></li>
</ul>
<p> </p>
<p><em><strong>Work Authorization: </strong>Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship now or in the future of any employment Visa.</em></p>
<p><em><strong>Agency Resumes</strong>: We do not accept resumes from recruitment agencies without a prior agreement in place. Any unsolicited resumes submitted by agencies will be considered the property of Hyperfine and will not be subject to any fees or charges if the candidate is hired.</em></p>
Perks & benefits
- Equity Compensation
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