IT Support Apprentice

<hr><hr> <div class="dmNewParagraph" data-element-type="paragraph" data-version="5"><hr><hr> <p><a href="https://www.orcaserv.com/" target="_blank"><img style="max-width: 100%;" src="https://irp.cdn-website.com/09642f58/dms3rep/multi/ORCA+Banner.png" alt="ORCA Service Technologies" width="912"></a></p> <h3 id="1700776665" class="dmNewParagraph" data-element-type="paragraph"></h3> </div> <p><strong>IT Support Apprentice - £27,976 per annum</strong></p> <p><strong>Benefits: 36 days holiday (28 + bank holidays) - Pension Scheme - Life Insurance - HealthShield Healthcare &amp; Wellbeing Benefits - Annual Discretionary Bonus – Income Protection Scheme - Long Service Awards - Employee Referral Scheme - Sales Lead Referral Scheme - Development &amp; Training - Annual Cost-of-Living Pay Review.</strong></p> <p><strong>Location: Maidenhead (Office Based), Full time, Permanent.</strong></p> <p>Are you looking to start a career in IT and want to join a fast-growing international software development start up? Are you looking for a role where you can learn, develop and grow quickly?</p> <p>We are ORCA Service Technologies, and we create killer software applications. ORCA Service Technologies is a small software development firm located in Maidenhead, UK. Our mission is to deliver simple to use, high quality, affordable IT solutions for Facility Service organisations.</p> <p>Our team started by developing bespoke software a Facility Service organisation focussed on commercial kitchen maintenance. We created custom android and windows apps for them. We now deliver cloud-based software internationally for a growing customer base.</p> <p>We are looking for an apprentice to join our software support team: someone who knows their way around a computer and is not afraid to work hard to learn quickly on the job.</p> <p>As an IT apprentice at ORCA Service Technologies (OST), you will be challenged with a diverse set of responsibilities including IT support and understanding user’s issues.</p> <p><strong>IT Support Apprentice Key Responsibilities:</strong></p> <ul> <li>Responsible for IT support activities (categorising, prioritising, and solving tickets)</li> <li>Support senior and junior developers on ground-breaking projects and cutting-edge development activities</li> <li>Working closely with customers to scope incoming project requests</li> <li>Understand OST’s organisational systems to develop and support customers</li> <li>Responsible for customer contact and project ownership around your development works</li> </ul> <p>You will be joining a dynamic team with ranging sets of experience levels: from junior interns to seasoned professionals with more than 20 years’ experience.</p> <p>If you are a team player, have basic IT knowledge, like a high paced working environment and are looking for an opportunity to learn more about information technology then this is the opportunity for you.</p> <p><strong>IT Support Apprentice Requirements:</strong></p> <ul> <li>Have a basic understanding of Microsoft Office</li> <li>Have a basic understanding and passion for IT</li> <li>Ability to learn quickly on the job</li> <li>Ability to work in a team as well as independently</li> <li>Preferred: IT hardware skills</li> <li>Preferred: Software development skills (programming)</li> <li>Preferred: Prior education and/or working experience in IT</li> <li>Preferred: Good communication skills through a variety of methods</li> </ul> <p><strong>Why join us?</strong></p> <p>"Joining the IT Support Apprenticeship has changed my life, both in my career and in my personal life. I went from knowing very little about IT in business to becoming productive as an IT Support executive in 6 months and am now growing to become a Junior Software Developer."<br><strong>- Taine Redgard, 12 months into his apprenticeship with ORCA Service Technologies.</strong></p> <ul> <li>You’ll be given responsibility from day one, and you’ll have to develop fast</li> <li>You’ll be an invaluable part of our team. Workload will vary and no two days will ever feel the same</li> <li>You will have full ownership of your own projects, as well as still contributing to the bottom line</li> <li>Energy, enthusiasm and fresh thinking, we’re fully open to your ideas. Working within an SME you will be expected to make an impact</li> <li>Work in a challenging international environment</li> <li>Clear progression and personal development plan with regular reviews &amp; feedback</li> <li>Enrolment onto the OST Leadership Academy with personal mentoring and the creation of a personal development plan, after completing a three-month probation</li> <li>Continuous development and training opportunities from seminars, conferences, 1-2-1s with Directors, and networking events to recognised professional qualifications. We have the awards to back this up - Princess Royal Training Awards, Institute of Leadership &amp; Management (ILM) Assured.</li> </ul> <p><strong>If this sounds like you, please apply today.</strong></p>