IT Support - Level 2

We're looking for an IT Support Level 2 Specialist to provide technical support, troubleshoot IT issues, and assist users across multiple environments. The ideal candidate has experience with Microsoft technologies, strong problem-solving skills, and a customer-focused approach. This is a remote, project-based role in a fast-paced and collaborative environment.

Provide Level 1 and 2 technical support/administration for multiple client environments

Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams

Periodic onsite visits to client sites

Provide continual improvement recommendations

Maintain accurate records and ensure documentation is up to date

Assist with senior project work from time to time.

Prior MSP experience - Windows, AD, O365, Azure, Outlook/Exchange,/HyperV, Intune,

Backup & DR, Networking, (obviously don't need all - training provided!)

Experience working with ticketing and monitoring tools

Very strong interpersonal and communication skills - written and verbal

A friendly, positive, and customer-driven attitude

Effectively multitask and manage competing priorities

Team player - ready to contribute whatever it takes or play any role on a team to get the job done

Excellent time management & organisational skills

Enjoys a fast-paced environment and is comfortable with change

Working knowledge of help desk software, databases, and remote control.

Any networking experience is favourable

Strong client-facing and communication skills.

Advanced troubleshooting and multi-tasking skills.

Proficiency in English.

Home readiness for remote set-up available (Computer/ Laptop and statable internet.)

Hours of Operation: Sydney Timezone Monday to Friday

Salary Package: Php 40,000 with 10% salary increase after 6 months probationary period based on performance.

Equipments: Candidate own equipment

Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.

Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.

Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.