Junior IT Support Engineer

<div class="content-intro"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>We’re Capital on Tap 👋<br></strong></span><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.&nbsp;</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!&nbsp;</span></p></div><p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">📍 Brighton | 🏢 4 days a week in the office&nbsp;&nbsp;</span></p> <h2><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>The Role&nbsp;</strong></span></h2> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">We are looking to hire a Junior IT support engineer to assist our users with computer hardware and software issues. You will be required to work on-site assisting with user account and hardware setups, hardware installations, business application support and basic user-facing IT-related issues.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">To ensure success as a Junior IT support engineer, you should have knowledge of basic home and office IT systems coupled with excellent problem-solving skills and high-level interpersonal skills. A top-class support engineer provides fast and effective support for users experiencing hardware and software issues.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>&nbsp;</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Responsibilities</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Responding to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call&nbsp;</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Acting as a first responder with the Service Desk team to address common and minor issues Triaging service tickets to other members of the IT Services team</span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Contacting users to find out the nature of the problem.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Supporting bespoke core business applications. </span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Troubleshooting hardware and software issues.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Installing and maintaining hardware and computer peripherals.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Installing and upgrading operating systems and computer software.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Set up office equipment and assist with office and team relocations.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Set up new equipment and accounts for new joiners to the business</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Assist with the management and maintenance of user accounts across multiple platforms</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Assist with maintaining the asset register</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Provide feedback on processes and help improve these using previous ad on the job experience</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong><em>This role is predominantly office based and applicants should be aware of the requirement to be office based for up to 4 days per week on a regular basis</em></strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>About you</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Exposure to business application support and/or IT support functions within a structured environment</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Any knowledge of popular operating systems, software applications, and remote connection systems:</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Microsoft Windows 10/11&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Azure Active Directory </span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Google Workspace</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Slack</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">JiraOffice 365</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Mac OS</span></li> </ul> <p>&nbsp;</p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Ability to learn new skills and new technology.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Ability to travel and work after hours when necessary.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Be part of an on-call rota covering out of hours support.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Excellent interpersonal skills.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Good written and verbal communication skills.</span></li> </ul> <p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong><br>Diversity &amp; Inclusion</strong>&nbsp;🌈</span></p> <p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.</span></p> <p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;"><strong>Great Work Deserves Great Perks</strong></span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🏥 Private Healthcare including dental and opticians services through Vitality</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">✈️ Worldwide travel insurance through Vitality</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">👛 Salary Sacrifice Pension Scheme up to 7% match<br>🚘 Octopus EV Salary Sacrifice Scheme</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🏖️ 28 days holiday (plus bank holidays)</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">📖 Annual Learning and Wellbeing Budget</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">👪 Enhanced Parental Leave</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🚲 Cycle to Work Scheme</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🚂 Season Ticket Loan</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">💬 6 free therapy sessions per year</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🐶 Dog Friendly Offices</span><br><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">🍫 Free drinks and snacks in our offices</span></p> <p><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Check out more of our benefits, values and mission<a href="https://www.capitalontap.com/en/company/careers/"> here</a>.</span></p><div class="content-conclusion"><p><strong><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Other Info<br></span></strong><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">👍Check out our&nbsp;<a href="https://www.capitalontap.com/en/blog/posts/acing-your-interviews-with-capital-on-tap/">‘Top Tips’ for interviewing.</a><br></span><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">✔️Keep updated on new job opportunities by following us on <a href="https://www.linkedin.com/company/capital-on-tap">Linkedin</a>.<br></span><span style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">📧Email <a href="mailto:careers@capitalontap.com">careers@capitalontap.com</a> if you have any questions.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Excited to work here? Apply!<br></strong></span><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)</span></p></div>