Senior IT Support Engineer

ICAP Outsourcing Solutions, one of Greece’s leading B2B service providers with more than 55 years of market presence, is seeking a Senior IT Support Engineer to join its IT Helpdesk team.

You will report to the IT Operations Director and support users across all business units, providing 1st and 2nd level IT support while ensuring system reliability and security. This role offers the opportunity to work in one of the most dynamic companies in the sector, promoting collaboration, stability, and work–life balance.

 Key Responsibilities

• Provide day-to-day end-user IT support (remote & on-site)
• Manage and maintain PCs, laptops, and endpoints
• Diagnose and resolve hardware, software, and network issues
• Log, track, and resolve support tickets within agreed SLAs
• Administer Active Directory (onboarding/offboarding, security groups)
• Manage cloud-based platforms (RMM, Microsoft 365)
• Ensure compliance with operational and security procedures
• Prepare basic reporting and ensure endpoint health

Requirements

• Degree in Computer Science, IT, or related field (or equivalent experience)
• Minimum 5 years’ experience in IT Support / Helpdesk / Desktop Support roles
• Hands-on experience with Windows 11 and Active Directory
• Good understanding of networking fundamentals and mobile devices
• Strong problem-solving, communication, and organizational skills
• Team-oriented mindset with a proactive attitude
• Good command of English

Benefits

• Salary aligned with experience and seniority
• Hybrid working model
• Private medical insurance
• Career development opportunities within a fast-growing organization
• A supportive environment that values balance and long-term collaboration

All applications will be treated with strict confidentiality.