IT Support Engineer - Level 3 (Remote)
Remote VA
About the role
Job Overview
We are seeking a highly skilled Level 3 IT Support Engineer to provide advanced technical support and infrastructure management in a remote environment. The ideal candidate will have strong experience in remote monitoring and management (RMM), endpoint security, system backups, and end-user desktop support.
This role requires troubleshooting complex technical issues, maintaining system reliability, and supporting users across various platforms.
Key Responsibilities
- Provide Level 3 technical support for desktops, laptops, and user environments.
- Troubleshoot and resolve advanced IT issues escalated from lower support levels.
- Manage and monitor systems using ConnectWise RMM.
- Utilize Autotask PSA for ticket management, documentation, and workflow tracking.
- Perform system monitoring, patch management, and proactive maintenance through RMM tools.
- Manage and verify data backups and disaster recovery processes.
- Detect, investigate, and resolve virus/malware/security threats.
- Provide remote end-user support including software installations, configuration, and troubleshooting.
- Maintain documentation for systems, procedures, and troubleshooting steps.
- Ensure IT systems meet security and performance standards.
Requirements
- Proven experience as an IT Support Engineer / Systems Administrator (Level 3 or equivalent).
- Strong experience with:
- ConnectWise RMM
- Autotask PSA
- Remote troubleshooting and endpoint management
- Experience handling backups, antivirus management, and system security.
- Strong knowledge of Windows operating systems and desktop environments.
- Ability to diagnose and resolve complex technical issues remotely.
- Excellent communication and documentation skills.
- Ability to work independently in a remote support environment.
Preferred Qualifications
- Experience working in Managed Service Provider (MSP) environments.
- Knowledge of network troubleshooting, cloud services, and virtualization.
- IT certifications (CompTIA, Microsoft, or similar) are a plus.
Benefits
Salary: USD 700–750/month
Work Setup: Work from Home
Schedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time)
📩 To Apply:
Send your CV and portfolio to: mondilla.jay03@gmail.com
Subject Line: IT Support Specialist - [Your Full Name]
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