IT Support Engineer

<h4>About Us</h4> <p>At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.&nbsp;</p> <p>More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.&nbsp;</p> <p>Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work.</p> <h4>Our Culture</h4> <p>At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day:</p> <ul> <li>We think big</li> <li>We take simplicity seriously</li> <li>We come as we are</li> <li>We act with humility</li> <li>We are built on trust</li> </ul> <p>Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers.</p> <p>Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.</p> <h4>The Role</h4> <p>SimplePractice is the future of practice management. We’re at the forefront of making it simple for clinicians to run and grow their practices. We’ve built the highest-rated practice management software and we’re on track to become the market leader.&nbsp;</p> <p>We are looking for an IT Support Engineer who has strong problem-solving capabilities.&nbsp;</p> <p>Under the supervision of the IT lead, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues.&nbsp;</p> <h4>Responsibilities</h4> <ul> <li>As an IT Support Engineer, your core responsibilities include:&nbsp;</li> <ul> <li>25% of your time working with the Internal IT team on new initiatives and projects</li> <li>75% of your time maintaining IT Infrastructure and support requests&nbsp;</li> </ul> <li>Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment</li> <li>Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure&nbsp;</li> <li>Read documentation and assist with Single Sign On &amp; software integrations</li> <li>Create scripts and automations using programming languages such as Python, Bash, etc.</li> <li>Create knowledge base for implemented solutions and provide education to all employees on new processes and technologies&nbsp;</li> <li>On-call schedule to support our team members during off hours and weekends</li> <li>Provide troubleshooting and problem resolution on employee issues with internal tools</li> <li>Maintenance of hardware and software deployed to the infrastructure of the office and workstations</li> <li>Aid in onboarding and offboarding responsibilities and procedures&nbsp;</li> <li>Connect and communicate with vendors to troubleshoot/implement new hardware and software</li> <li>Weekend rotational on-call (1 weekend day every 2 weeks)&nbsp;</li> </ul> <h4>Desired Skills &amp; Experience</h4> <ul> <li>High school diploma (or equivalent) or higher degree&nbsp;</li> <li>2+ years of experience in IT</li> <li>Tech savvy and comfortable with web apps including Slack, Google WorkSpace, Zoom Admin, Okta Admin, Mobile Device Management solutions and Identity lifecycle SaaS to ensure business runs smoothly</li> <ul> <li>You should be able to use these tools with ease and be resourceful to troubleshoot any issues you have</li> </ul> <li>Experience in technical quality assurance</li> <li>Record and document results and compare to expected results</li> <li>Great documentation and communication skills utilizing Notion</li> <li>Problem solving skills and ability to work under pressure</li> <li>Any technical certifications are welcomed</li> <li>Passion, drive, energy, and a great attitude!</li> </ul> <h4>Benefits</h4> <p>We offer a competitive benefits program including:</p> <ul> <li>Medical, dental, vision, life &amp; disability insurance</li> <li>401(k) plan with company match&nbsp;</li> <li>Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays</li> <li>Mental health resources</li> <li>Paid parental leave &amp; Backup Care</li> <li>Tuition reimbursement</li> <li>Employee Resource Groups (ERGs)</li> </ul> <h4>California Job Applicant Privacy Notice</h4> <p>Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the <a href="https://www.simplepractice.com/california-applicant-notice/">SimplePractice California Job Applicant Privacy Notice</a>.&nbsp;</p> <p>For more information about our privacy practices, please contact us at <a href="mailto:privacy@simplepractice.com">privacy@simplepractice.com</a>.</p> <h4>Notice to Candidates</h4> <p>SimplePractice has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team. We do not have any affiliation or connection to these situations and only post open roles on our official Careers page (<a href="http://simplepractice.com/careers">simplepractice.com/careers</a>) and reputable job boards like our official LinkedIn or Indeed pages.&nbsp;</p> <p>All official SimplePractice recruitment emails will be sent from the domains @simplepractice.com, no-reply@greenhouse.io or no‑reply@linkedin.com email addresses.&nbsp;</p> <p>Examples of fraudulent domains include careers-simplepractice.com, simplepractices.com, and simplepractice.careers.</p> <p>Please note that SimplePractice will never ask candidates or new hires for money or payment of any kind at any stage of the recruitment or onboarding process.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><hr> <p>Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.</p> <p>The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.</p></div><div class="title">Base Compensation Range</div><div class="pay-range"><span>$64,880</span><span class="divider">&mdash;</span><span>$81,100 USD</span></div></div></div>