Level 2 IT Support Engineer (NOC Engineer)

<div class="content-intro"><p class="hero_p" data-w-id="694f4a7e-1669-d6d6-f8b3-0f8400d2c4cf">BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.&nbsp;‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm.&nbsp;Our BRO team consists of 1,300 bright minds creating innovative ideas and products.&nbsp;We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.</p></div><p>We are seeking a dedicated<strong> Level 2 IT Support Engineer (NOC) </strong>to join our team. This is a critical role within our technical ecosystem, responsible for maintaining the stability and performance of our production systems. If you are a proactive problem-solver who excels in high-stakes environments and takes end-to-end ownership of technical challenges, this is an excellent opportunity to grow your career within a sophisticated, mission-critical infrastructure team.</p> <p><strong>📍 Location:&nbsp;</strong>Cyprus, Limassol</p> <p><strong data-start="701" data-end="721">Responsibilities:&nbsp;</strong></p> <ul> <li>Proactive Monitoring: Monitor all production systems with a high degree of vigilance, responding to alerts and maintaining a robust service environment.</li> <li>Incident Lifecycle Management: Manage incidents from detection through to resolution or workaround, ensuring seamless escalation to senior support levels when necessary.</li> <li>Post-Deployment Support: Provide essential incident management support following system deployments to ensure continued platform stability.</li> <li>Root Cause Analysis: Perform detailed log-level analysis and troubleshoot complex technical issues to identify and resolve root causes.</li> <li>Technical Ownership: Take end-to-end responsibility for technical issues, including reproduction in test environments and clear communication of resolutions to stakeholders.</li> </ul> <p><strong data-start="1263" data-end="1279">Requirements:</strong></p> <ul> <li>Professional Experience: 2+ years of experience in IT support or NOC operations, with a strong foundation in logging and monitoring tools (e.g., ELK stack, Grafana, PagerDuty, or DataDog).</li> <li>Technical Proficiency: Demonstrated ability to perform log-level analysis and navigate bug-tracking systems like JIRA.</li> <li>Determined Mindset: A self-motivated team player with the ambition to master new systems and procedures quickly in a fast-paced environment.</li> <li>Communication Skills: Strong reporting and verbal/written communication skills, ensuring technical details are documented accurately.</li> <li>Professional fluency in English and Russian.</li> <li>Technical Assets: Experience with SQL or Jenkins is considered a significant asset.</li> </ul> <p><strong>Perks &amp; Location</strong></p> <div> <ul> <li>24 working days of vacation per year</li> <li>6 sick days without a doctor's note</li> <li>Medical insurance</li> <li>Birthdays, milestones and employee anniversaries celebrations</li> <li>Modern offices in great locations — with snacks and all the essentials</li> <li>Social Club with gym and more than 50 events per year</li> <li>Breakfasts and lunches in the office (partially on us)</li> <li>Language classes &amp; tennis lessons (partially covered)</li> </ul> </div> <div> <p>&nbsp;</p> </div><div class="content-conclusion"><p>Bold moves start here. Make yours. Apply today!&nbsp;</p> <p><strong>By submitting your application, you agree to our <a href="https://www.brainrocket.com/privacy-policy" target="_blank">Privacy Policy.</a></strong></p></div>