IT Support Operations Specialist

HybridHybrid2w ago

About the role

<h1>IT Support Operations Specialist</h1> About the Role We are looking for a reliable and proactive IT Support Operations Specialist to support our internal team with day-to-day IT needs. This role will be responsible for maintaining employee access, managing devices and software, resolving technical issues, and supporting IT compliance initiatives. The position combines hands-on IT support, IT asset management, and operational support for security and compliance processes. Key Responsibilities IT Helpdesk Support <ul> <li style="font-family: helvetica, arial, sans-serif;"> Provide day-to-day technical support for internal users across Microsoft, Google Workspace, and macOS environments. </li> <li style="font-family: helvetica, arial, sans-serif;"> Support user assistance with Mac devices. </li> <li style="font-family: helvetica, arial, sans-serif;"> Assist with password resets, account management, software installations, and troubleshooting of common technical issues. </li> <li style="font-family: helvetica, arial, sans-serif;"> Respond to and resolve helpdesk tickets in a timely manner to ensure minimal disruption to employee productivity. </li> </ul> Employee Onboarding and Offboarding <ul> <li style="font-family: helvetica, arial, sans-serif;"> Manage technical onboarding and offboarding processes. </li> <li style="font-family: helvetica, arial, sans-serif;"> Provision and deprovision user accounts across internal systems. </li> <li style="font-family: helvetica, arial, sans-serif;"> Assign and revoke system access according to company policies. </li> <li style="font-family: helvetica, arial, sans-serif;"> Procure and configure laptops (including Mac devices), peripherals, and required equipment for new employees. </li> <li style="font-family: helvetica, arial, sans-serif;"> Ensure proper device return and decommissioning during employee offboarding. </li> <li style="font-family: helvetica, arial, sans-serif;"> Maintain accurate records within the company’s access management and asset tracking systems. </li> </ul> IT Asset and Software Management <ul> <li style="font-family: helvetica, arial, sans-serif;"> Track and manage company devices, licenses, and software subscriptions. </li> <li style="font-family: helvetica, arial, sans-serif;"> Assist with internal initiatives to review and optimize hardware and software usage across the organization. </li> <li style="font-family: helvetica, arial, sans-serif;"> Support cleanup and consolidation efforts related to unused or redundant tools and licenses. </li> </ul> Security and Compliance Support <ul> <li style="font-family: helvetica, arial, sans-serif;"> Assist with the preparation and maintenance of documentation for SOC 2 and HIPAA compliance. </li> <li style="font-family: helvetica, arial, sans-serif;"> Support IT security policies, documentation, and evidence collection as needed. </li> </ul> Qualifications Required <ul> <li style="font-family: helvetica, arial, sans-serif;"> 2+ years of experience in IT support, helpdesk, or IT operations. </li> <li style="font-family: helvetica, arial, sans-serif;"> Experience supporting Microsoft, Google Workspace, and macOS environments. </li> <li style="font-family: helvetica, arial, sans-serif;"> Experience configuring and troubleshooting Mac devices. </li> <li style="font-family: helvetica, arial, sans-serif;"> Familiarity with user account management and access control. </li> <li style="font-family: helvetica, arial, sans-serif;"> Experience with device setup and IT asset management. </li> <li style="font-family: helvetica, arial, sans-serif;"> Strong troubleshooting and problem-solving skills. </li> <li style="font-family: helvetica, arial, sans-serif;"> Excellent communication and organizational skills. </li> </ul> Nice to Have <ul> <li style="font-family: helvetica, arial, sans-serif;"> Experience with identity and access management tools. </li> <li style="font-family: helvetica, arial, sans-serif;"> Familiarity with SOC 2 or HIPAA compliance processes. </li> <li style="font-family: helvetica, arial, sans-serif;"> Experience with any ticketing systems. </li> <li style="font-family: helvetica, arial, sans-serif;"> Basic understanding of IT security best practices. </li> </ul>     Location & Travel Requirements This position is open to candidates located within a reasonable commuting distance of one of our office locations in New York, NY; Cape Coral, FL; or Washington, DC. While the role offers flexibility, it requires an onsite presence a few days each month to support collaboration, team alignment, and key business initiatives. This role also requires the ability to travel approximately 20–30% to our office locations as needed to support cross-functional initiatives, team engagement, and operational priorities.

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