IT Support Representative III

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

The IT Support Representative III serves as a senior technical resource and subject matter expert responsible for analyzing, designing, and implementing solutions across systems, applications, and infrastructure.

This role exercises a high degree of independent judgment and discretion in evaluating complex technical issues, determining root causes, and developing long-term solutions that improve system performance, reliability, and security. In addition to serving as the highest level of escalation within the support function, the IT Support Representative III contributes to system design, process improvement, and technology standardization efforts. The role partners with IT leadership and cross-functional teams to implement enhancements, recommend new technologies, and drive continuous improvement initiatives.

Essential Duties & Responsibilities

• Serves as the primary escalation point for complex and non-routine technical issues performing advanced root cause analysis and implementing sustainable, long-term solutions.

• Analyze system performance, identify trends, and proactively recommend and implement improvements to enhance reliability, efficiency, and security.
• Evaluate, design, and implement technical solutions related to systems, applications, network infrastructure, and end-user environments
• Exercise independent judgment in selecting methods, techniques, and evaluation criteria to resolve complex technical challenges
• Define, document, and implement technical standards, procedures, and best practices to ensure consistency and operational effectiveness
• Lead or contribute to system upgrades, deployments, and integration efforts, including evaluating new technologies and recommending adoption
• Mentor and provide technical guidance to Support Representatives I and II, assisting with skill development and complex issue resolution.
• Collaborate with IT leadership and cross-functional stakeholders to align technical solutions with business needs and operational priorities
• Drive process improvement initiatives, including identifying opportunities for automation and increased operational efficiency

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related experience
• 5+ years of experience in IT systems design, implementation, and maintenance
• Expertise in networking, servers, and databases
• Experience with cybersecurity best practices, including firewalls, intrusion detection, and data encryption.
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills

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Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Geographic Disclosure

Compensation Range: $80,000 - $88,500 per year

 

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.