IT Support Specialist

At AI Digital, we know that our global team is only as strong as the technology that supports it. That’s why we’re looking for a proactive, tech-savvy and genuinely helpful IT Support Specialist to join our crew!

Time zone: CET
Location: Serbia

Responsibilities:

• Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote team

• Develop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-users

• Assist staff with IT-related training to improve technology adoption and technical savvy across the organization

• Maintain a "Single Source of Truth" for all company hardware and software assets, ensuring accurate tracking and security compliance

• Onboarding and offboarding of assets and SaaS systems

• Enforce and maintain cybersecurity policies across all SaaS solutions and remote endpoints

• Assist with incident responses and investigations

• OS & Software patch management

• 2-5 years of experience in IT Support/SysAdmin roles

• Expert-level knowledge of system administration for Windows/macOS

• Familiarity with MDM solutions (ManageEngine, Jamf, Intune)

• Ability to train and assist users in utilizing IT tools effectively

• Fluent/Advanced English with proficient written skills for documentation

Nice to have:

• Automation and script-writing experience

What we offer:

• USD compensation that values your expertise‍

• Work from anywhere: Fully remote to suit your lifestyle‍

• 31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter‍

• Growth-focused environment: Access to learning resources and clear pathways for growth‍

• Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more

• ‍A culture of trust: We cut the red tape - results over rules always. Open talk, ownership and getting things done together

Steps of the selection process:

• Screening Interview (45 minutes) – Initial conversation with a recruiter

• Technical Interview (up to 60 minutes) – A deep dive into your functional expertise, problem-solving approach, and practical skills relevant to the role

• Offer – If successful, you’ll receive an offer to join our team