IT Support Specialist

<div class="content-intro"><h1 class="MuiGrid-root css-1j4zddb"><span style="color: rgb(37, 71, 123);">Who we are:</span></h1> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.</span></div> <div class="MuiGrid-root css-17v2lcf">&nbsp;</div> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.</span></div> <div class="MuiGrid-root css-17v2lcf">&nbsp;</div> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our&nbsp;<a class="MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-sbvzk" style="color: rgb(102, 120, 140);" href="https://careers.geotab.com/blog/">blog</a>&nbsp;and follow us @InsideGeotab on&nbsp;<a class="MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-sbvzk" style="color: rgb(102, 120, 140);" href="https://www.instagram.com/insidegeotab/">Instagram</a>.&nbsp;</span></div></div><h1><span style="color: rgb(37, 71, 123);">Who you are:</span></h1> <p><span style="font-size: 12pt; color: rgb(102, 120, 140);">We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an IT Support Specialist who will provide efficient end-user computing support across Geotab’s offices and remote workforce while ensuring IT standards are followed globally. If you love technology, and are keen to join an industry leader — we would love to hear from you!</span></p> <h1><span style="color: rgb(37, 71, 123);">What you'll do:</span></h1> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">As an IT Support Specialist your key area of responsibility will be providing efficient end-user computing support and managing workplace IT infrastructure. You will be responsible for supporting meeting rooms, LAN rooms, and IT equipment installations while maintaining global IT standards. You will need to work closely with multiple teams, including Technical Services, IT Security, and Facilities, to ensure seamless IT operations. To be successful in this role you will be a highly organized team-player with excellent verbal and written communication skills, and the ability to work well under pressure and respond to fast-changing priorities. In addition, the successful candidate will have strong analytical and problem-solving skills, an entrepreneurial mindset, and a meticulous attention to detail to successfully manage multiple tasks and projects simultaneously.</span></p> <h1><span style="color: rgb(37, 71, 123);">How you'll make an impact:</span></h1> <ul> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,0,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Respond to and resolve Service Desk tickets while maintaining SLA compliance.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,1,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Install, configure, move, and upgrade workstations (Windows, Mac, Linux, ChromeOS) and peripherals.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,2,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Provide hardware/software troubleshooting for desktops, laptops, and mobile devices.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,3,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Perform patch management, vulnerability remediation, and agent maintenance for workstations.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,4,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Onboard and offboard employees, including preparing, shipping, and receiving IT equipment.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,5,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Support Google Workspace administration, including email, Drive, and account management.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,6,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Maintain and support printers, scanners, badge access systems, and meeting rooms.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,7,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Track, manage, and maintain IT asset inventory (computers, peripherals, cell phones).</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,8,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Manage the full lifecycle of corporate mobile devices, including ordering, activation, and upgrades.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,9,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Contribute to and maintain IT knowledge base and documentation.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,10,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Oversee IT operations for office spaces, LAN rooms, and data closets.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,11,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Support networking hardware (switches, routers, firewalls, wireless APs) in coordination with network teams.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,12,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Assist with the installation and maintenance of A/V equipment (Google Meet rooms, Userful LED walls, projectors, etc.).</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,13,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Work with vendors to install and maintain ISP connections, power circuits, and cabling.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,14,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Ensure best practices for power, cooling, cabling, and labeling in office IT environments.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,15,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Support office expansions, renovations, closures and new site deployments in collaboration with Facilities.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,16,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Perform regular audits of IT equipment and infrastructure to maintain operational efficiency.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,17,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Participate in incident response and troubleshooting related to workplace IT infrastructure.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,18,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Ensure compliance with IT security policies and remediation of identified gaps.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="7,19,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Handle shipping and receiving of IT equipment for new setups and relocations.</span></p> </li> </ul> <h1><span style="color: rgb(37, 71, 123);">What you'll bring to this role:</span></h1> <div class="MuiGrid-root css-17v2lcf"> <ul> <li style="color: rgb(102, 120, 140);"> <p data-path-to-node="10,0,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">1 - 3 years of required previous experience in IT support (service desk, desktop, or infrastructure).</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="10,1,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Post-Secondary Diploma/Degree specialization in Computer Science, IT, Engineering, or equivalent experience.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="10,2,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Strong knowledge of operating systems (Windows, macOS, Linux/Ubuntu) and proficiency with Google Workspace administration and troubleshooting.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="10,3,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Familiarity with network concepts (LAN, WAN, connectivity) with a preferred understanding of LAN room infrastructure and audio/visual systems.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="10,4,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Relevant IT certifications (CompTIA A+, Network+, etc.) and an understanding/knowledge of ITIL Foundations.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="10,5,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Highly organized team-player with strong analytical, problem-solving, and communication skills who can thrive under pressure within a flat organization.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p data-path-to-node="10,6,0"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Ability to walk, handle tools, and push, pull, lift, and/or carry objects up to 40 pounds as required for equipment setups.</span></p> </li> </ul> </div> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.</span></div> <div class="MuiGrid-root css-17v2lcf">&nbsp;</div> <div class="MuiGrid-root css-1spul5l"><span style="color: rgb(102, 120, 140);"><strong>Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.</strong></span></div> <div class="MuiGrid-root css-1spul5l">&nbsp;</div> <h1 class="MuiGrid-root css-1spul5l"><span style="color: rgb(37, 71, 123);">Why job seekers choose Geotab:</span></h1> <div class="MuiGrid-root css-1spul5l"> <div class="MuiGrid-root css-1spul5l"> <p><span style="color: rgb(102, 120, 140);">Flex working arrangements</span><br><span style="color: rgb(102, 120, 140);">Home office reimbursement program</span><br><span style="color: rgb(102, 120, 140);">Fantastic state of the art office</span><br><span style="color: rgb(102, 120, 140);">Public transportation reimbursement&nbsp;</span><br><span style="color: rgb(102, 120, 140);">Employer pension contributions</span><br><span style="color: rgb(102, 120, 140);">Generous medical &amp; dental benefits offered to you and family members</span><br><span style="color: rgb(102, 120, 140);">Electric vehicle purchase incentive program</span><br><span style="color: rgb(102, 120, 140);">Subsidized fitness membership</span><br><span style="color: rgb(102, 120, 140);">Co-pay tuition reimbursement</span></p> <p><span style="color: rgb(102, 120, 140);">*The above are offered to full-time permanent employees only</span></p> </div> <div class="MuiGrid-root css-1spul5l"> <h1 class="MuiGrid-root css-1j4zddb"><span style="color: rgb(37, 71, 123);">How we work:</span></h1> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">At Geotab, we have adopted a&nbsp;flexible hybrid&nbsp;working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!</span></div> <div class="MuiGrid-root css-17v2lcf">&nbsp;</div> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140); font-size: 8pt;">We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our <a href="https://www.geotab.com/privacy-policy/">Privacy Policy</a>. Click <a href="https://docs.google.com/document/d/1uE3uV2SSp0YnYx4utU9QdhN8Q_RzqMphI_pVJyVWQn8/edit?tab=t.0">here</a> to read our Privacy Notice.&nbsp;</span></div> </div> </div>