IT Systems & Services Intern

<div class="content-intro"><p>At Catawiki, every day brings the extraordinary! Whether it’s <a href="https://www.catawiki.com/en/c/583-sports-memorabilia">Daniel Ricciardo’s Formula 1 Car</a>, a <a href="https://www.catawiki.com/en/c/579-fossils">Woolly Mammoth’s Skeleton</a>, <a href="https://www.catawiki.com/en/l/10035805">Lady Gaga's Jumpsuit</a> or <a href="https://www.catawiki.com/en/c/583-sports-memorabilia">Usain Bolt’s running shoe</a>, we encounter exceptional objects every day.</p> <p>We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.</p> <p>Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.</p> <ul> <li>Taking ownership and driving impact&nbsp;</li> <li>Being open to change and feedback</li> <li>Being passionate about our mission and our customers.&nbsp;</li> </ul></div><h3><strong>About the role</strong></h3> <p>As an IT Support intern you will gain experience and knowledge about how an IT team operates within a business.&nbsp; You’ll have the opportunity to work with all kinds of stakeholders from various areas within the organisation; both technical and non-technical.&nbsp; You will gain knowledge on the employee lifecycle from the perspective of a support function of an organisation and how we impact overall productivity.</p> <p>This role is for a fixed term of 6 months with the possibility of being hired as a full-time employee.&nbsp;</p> <h3><strong>What you will do / be involved in:</strong></h3> <h4><strong><em>End-user Support</em></strong><strong>:</strong></h4> <ul> <li>Serve as first point of contact for technical support, managing and resolving day-to-day IT issues</li> <li>Coordinate with senior team members for complex problem resolution</li> <li>Document solutions and share knowledge with end-users</li> </ul> <p><em><strong>Device Management and Lifecycle:</strong></em></p> <ul> <li>Execute end-to-end laptop provisioning and configuration</li> <li>Manage hardware logistics and inventory tracking</li> <li>Handle employee technology onboarding, including account creation and system setup</li> <li>Coordinate equipment returns and account closures during offboarding</li> <li>Maintain accurate documentation of all processes</li> </ul> <h3><strong>&nbsp;What you’ll bring to the role:</strong></h3> <ul> <li style="font-weight: bold;"><strong>Enrolled in a Dutch University for the duration of your internship&nbsp;</strong></li> <li>Good communication skills - verbal and written</li> <li>Positive customer service skills with the ability to make people feel validated</li> <li>Willingness to support where needed&nbsp;</li> <li>Curious mindset and willingness to to learn new things</li> <li>Ability to ask questions when to get a better understanding</li> <li>Willingness to share information and teach people how issues were resolved</li> <li>Hands on approach to tasks</li> <li>Detail oriented in all things you do</li> <li>Basic technical skills / understanding of technical terms</li> <li>Ability to find information to help troubleshoot technical issues</li> <li>Knowledge or previous experience of using Apple laptops</li> <li>Fluent in English - Dutch &amp; additional languages are a plus</li> </ul> <h3><strong>&nbsp;Where you’ll be:</strong></h3> <h4>The role is based in Amsterdam, The Netherlands.</h4><div class="content-conclusion"><div class="text text-align-left "> <h3><strong>Why You'll Love Working with Us</strong></h3> <ul> <li><strong>Create a visible impact </strong>by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.</li> <li><strong>Learn and grow</strong> through our Learning &amp; Development initiatives, including clear development plans and mentorship programmes to support your career progression.</li> <li><strong>A culture of connection defines us</strong>. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.</li> <li><strong>Celebrate life’s moments with us. </strong>You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion<strong>”</strong>. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.</li> </ul> <h3><strong>Our Offices and Way of Working</strong></h3> <p class="p1">Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.</p> </div> <h3><strong>Interested?</strong></h3> <p class="p1">Apply with an English CV and Cover Letter. By applying, you agree to <a href="https://www.catawiki.com/conditions/applicant-privacy-policy.pdf">Catawiki’s Applicant Privacy Policy.</a> If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.</p></div>