IT Team Lead

<div class="content-intro"><p>Perion is a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH.</p> <p>Home to an award-winning technology solution –– with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. We’re working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native.</p></div><div> <p class="gmail-font-claude-response-body gmail-break-words gmail-whitespace-normal gmail-leading-[1.7]"><strong>Role Overview</strong></p> <p class="gmail-font-claude-response-body gmail-break-words gmail-whitespace-normal gmail-leading-[1.7]">Perion is seeking an IT Team Leader to lead Tier-2 IT support and manage a globally distributed helpdesk team. This role requires strong leadership, a service-first mindset, and operational excellence in a fast-paced environment.</p> <p class="gmail-font-claude-response-body gmail-break-words gmail-whitespace-normal gmail-leading-[1.7]"><strong>Key Responsibilities</strong></p> <ul class="gmail-[li_&amp;]:mb-0 gmail-[li_&amp;]:mt-1 gmail-[li_&amp;]:gap-1 gmail-[&amp;:not(:last-child)_ul]:pb-1 gmail-[&amp;:not(:last-child)_ol]:pb-1 gmail-list-disc gmail-flex gmail-flex-col gmail-gap-1 gmail-pl-8 gmail-mb-3"> <li class="gmail-whitespace-normal gmail-break-words gmail-pl-2">Lead, mentor, and develop IT support engineers across multiple time zones</li> <li class="gmail-whitespace-normal gmail-break-words gmail-pl-2">Serve as the primary escalation point for Tier-2 issues and complex employee cases</li> <li class="gmail-whitespace-normal gmail-break-words gmail-pl-2">Define, track, and act on IT support KPIs to drive continuous improvement</li> <li class="gmail-whitespace-normal gmail-break-words gmail-pl-2">Oversee global desktop, endpoint, and application support (Windows &amp; macOS)</li> <li class="gmail-whitespace-normal gmail-break-words gmail-pl-2">Manage IT procurement, vendor relationships, contracts, and SLAs via NetSuite</li> <li class="gmail-whitespace-normal gmail-break-words gmail-pl-2">Partner with HR, Finance, and Security on onboarding/offboarding and access management</li> <li class="gmail-whitespace-normal gmail-break-words gmail-pl-2">Ensure effective use of core tools: Jira, Okta/Azure AD, Kandji/Intune, Google Workspace, M365</li> </ul> <p class="gmail-font-claude-response-body gmail-break-words gmail-whitespace-normal gmail-leading-[1.7]"><strong>Required Qualifications</strong></p> <ul class="gmail-[li_&amp;]:mb-0 gmail-[li_&amp;]:mt-1 gmail-[li_&amp;]:gap-1 gmail-[&amp;:not(:last-child)_ul]:pb-1 gmail-[&amp;:not(:last-child)_ol]:pb-1 gmail-list-disc gmail-flex gmail-flex-col gmail-gap-1 gmail-pl-8 gmail-mb-3"> <li class="gmail-whitespace-normal gmail-break-words gmail-pl-2">5+ years in IT support, including Tier-2 or equivalent roles</li> <li class="gmail-whitespace-normal gmail-break-words gmail-pl-2">Proven people management experience, ideally across global teams</li> <li class="gmail-whitespace-normal gmail-break-words gmail-pl-2">Strong interpersonal, communication, and problem-solving skills</li> <li class="gmail-whitespace-normal gmail-break-words gmail-pl-2">Hands-on experience with Windows, macOS, SaaS, endpoint, and identity platforms</li> <li class="gmail-whitespace-normal gmail-break-words gmail-pl-2">Experience with IT procurement, vendor management, and presenting metrics to stakeholders</li> </ul> </div> <div> <div class="gmail_signature" data-smartmail="gmail_signature">&nbsp;</div> </div> <p>&nbsp;</p>