IT User Support Analyst II

Why Valvoline Global Operations?
 
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

 

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

 

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.
•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

 

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

 

Job Purpose

 

The IT User Support Analyst II is responsible for administering, supporting, and improving Valvoline Global’s directory services and Microsoft 365 collaboration platforms. This role requires hands-on experience with on-premises Active Directory, Microsoft Entra ID, hybrid directory synchronization, and Microsoft 365 administration.

This role handles escalated administration and troubleshooting for Active Directory, Microsoft 365, Entra ID, directory synchronization, collaboration services, and related infrastructure. This is not a first-level service desk role. The successful candidate must be able to resolve technical issues, automate routine tasks, and work with limited direction.

This role interacts with IT Security, Infrastructure, Service Desk teams, and external vendors.

Primarily, this role will work with Engineering and Security internally to support secure, reliable, and well-managed directory and collaboration platforms for Valvoline Global.

As a support resource, this role will engage with VIPs and other internal customers. Strong communication, sound judgment, and the ability to explain technical issues clearly are required.

Vendors are often engaged when a solution cannot be found internally. This role will assist with vendor engagement, issue investigation, and follow-through to resolution.

 

How You Make an Impact (Job Accountabilities)

 

• Administer and troubleshoot on-premises Active Directory, including users, groups, OUs, GPOs, DNS, trusts, and Windows Server-related issues.
• Support hybrid directory synchronization using Microsoft Entra ID Connect, Azure AD Connect, or Cloud Sync, including sync health, attribute issues, duplicate objects, and provisioning issues.
• Administer Microsoft Entra ID components that support Microsoft 365 and hybrid directory environments, including users, groups, enterprise applications, MFA, Conditional Access, and access troubleshooting.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, licensing, mailboxes, groups, and service health.
• Configure, maintain, and troubleshoot Microsoft security and compliance capabilities, including MFA, Conditional Access, DLP, retention policies, Microsoft Purview, and Microsoft Defender.
• Create and maintain PowerShell scripts to automate user administration, mailbox tasks, license management, group management, reporting, and recurring operational work.
• Support employee onboarding, offboarding, and account change processes from a platform administration perspective.
• Support cloud-based storage and file platforms, including SharePoint Online, OneDrive, AWS FSx, Azure Files, or similar services.
• Administer Power BI environments as needed, including tenant configuration, security, governance, reporting, and user enablement.
• Document procedures, coach lower-level support resources, and work with IT Security, Infrastructure, Service Desk, and external vendors to resolve issues.

 

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

 

• Bachelors degree in Information Technology, CIS or related field or equivalent experience
• 3+ years of experience administering Microsoft 365 and Active Directory
• ITIL Foundations, Microsoft 365 Product Certifications

 

Competencies Desired

 

• On-premises Active Directory administration, including GPOs, DNS, trusts, and Windows Server support.
• Microsoft Entra ID / Azure AD administration in a hybrid Microsoft 365 environment.
• Hybrid directory synchronization using Microsoft Entra ID Connect, Azure AD Connect, or Cloud Sync.
• Microsoft 365 administration, including Exchange Online, Teams, SharePoint Online, OneDrive, groups, licensing, and service health.
• PowerShell scripting and administrative automation.
• Microsoft security and compliance tools, including MFA, Conditional Access, DLP, retention policies, Microsoft Purview, and Microsoft Defender.
• Microsoft Intune, endpoint compliance, device management, and Autopilot.
• End-user cloud storage platforms such as AWS FSx, Azure Files, SharePoint Online, and OneDrive.
• ITSM experience using ServiceNow or a similar ticketing platform.

 

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

 

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

•    Email: Valvolineglobalcareers@valvolineglobal.com

 

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

 

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 2206