Italian Customer Support for Digital Banking - Athens, Fully Paid Relocation

Mercier Consultancy is thrilled to offer an exciting opportunity for an Italian Customer Support Representative in Digital Banking based in Athens, Greece. This role includes a fully paid relocation package for the successful candidate, making it an excellent chance to expand your career in a vibrant new location.

In this position, you will provide expert support to our Italian-speaking customers, assisting them with their digital banking needs and ensuring a seamless banking experience. Your role is vital in maintaining high levels of customer satisfaction and fostering trust in our digital banking services.

Responsibilities

• Deliver excellent customer support in Italian via phone, email, and chat
• Assist clients with digital banking inquiries, transactions, and issue resolutions
• Accurately document interactions and outcomes in the CRM system
• Collaborate with cross-functional teams to resolve customer issues promptly
• Stay up-to-date with digital banking products and services to provide accurate information
• Contribute to customer feedback collection to improve service quality

Requirements

• Fluency in Italian and English, both written and verbal
• Experience in customer support, preferably in digital banking or financial services
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Willingness to relocate to Athens, Greece (full relocation package provided)
• Ability to work effectively in a fast-paced and dynamic environment
• Familiarity with banking software and CRM tools

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...