Italian-Speaking Customer Experts for a Japanese Multinational - Work In Greece

Mercier Consultancy MD is seeking Italian-Speaking Customer Experts to join our team supporting a prestigious Japanese multinational company in Greece. In this role, you will provide outstanding customer service to Italian-speaking clients, ensuring their inquiries and concerns are addressed professionally and efficiently.

Key Responsibilities

• Deliver excellent customer support to Italian-speaking customers via phone, email, and chat regarding products, services, and order inquiries.
• Assist with troubleshooting, product information, and issue resolution.
• Maintain accurate documentation of customer interactions using CRM tools.
• Collaborate with internal teams to resolve complex customer issues and escalate where necessary.
• Stay informed about company products, policies, and updates to provide accurate and current information.
• Provide feedback to improve customer service processes and enhance customer satisfaction.

Requirements

• Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage.
• Experience in customer service, preferably with multinational companies or in similar industries.
• Excellent communication skills and a customer-focused approach.
• Ability to work in a fast-paced, multicultural environment.
• Familiarity with CRM systems and digital communication tools.
• Willingness to relocate and work in Greece.
• Strong problem-solving skills and attention to detail.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...