Italian-Speaking Customer Experts for an Automotive Company - Work In Greece

Mercier Consultancy MD is seeking proficient Italian-Speaking Customer Experts to join our team supporting a leading automotive company in Greece. This role involves delivering exceptional customer service to Italian-speaking clients, assisting them with questions related to automotive products, services, and after-sales support.

Key Responsibilities

• Provide high-quality customer support to Italian-speaking customers via phone, email, and chat regarding automotive products, services, and maintenance.
• Assist customers with product information, service scheduling, troubleshooting, and resolving issues efficiently.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Collaborate with sales, technical, and service teams to ensure customer satisfaction and swift resolution of issues.
• Stay informed on the latest automotive models, features, and company policies to provide knowledgeable assistance.
• Offer feedback and suggestions to improve customer service processes and enhance customer experience.

Requirements

• Fluency in Italian (spoken and written) is mandatory; proficiency in English is advantageous.
• Experience in customer service, ideally within the automotive industry.
• Excellent communication and interpersonal skills with a strong customer focus.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with CRM systems and digital customer support tools.
• Willingness to relocate and work in Greece.
• Passion for automotive products and services.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...