Italian-Speaking Customer Experts for Household Electronics - Work In Greece

Mercier Consultancy MD is seeking dedicated Italian-Speaking Customer Experts to join our team supporting a leading household electronics company in Greece. The role involves providing outstanding customer support to Italian-speaking clients, assisting them with product inquiries, technical support, and after-sales service.

Key Responsibilities

• Deliver professional and courteous customer service to Italian-speaking customers via phone, email, and chat regarding household electronic products.
• Assist customers with troubleshooting, product information, warranty claims, and usage guidance.
• Maintain accurate documentation of customer interactions and service requests in the CRM system.
• Coordinate with technical and product teams to resolve customer issues efficiently.
• Stay informed about the latest product releases, updates, and company policies.
• Provide feedback to management to improve customer service quality and customer satisfaction.

Requirements

• Fluency in Italian (spoken and written) is mandatory; proficiency in English is a plus.
• Previous experience in customer service or technical support, preferably in the household electronics sector.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to multitask and work effectively in a fast-paced environment.
• Familiarity with CRM systems and digital communication tools.
• Willingness to relocate and work in Greece.
• Passion for electronics and strong problem-solving abilities.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...