Italian-Speaking Customer Experts for messaging app - Work In Greece

Mercier Consultancy MD is seeking proactive Italian-Speaking Customer Experts to join our team supporting a leading messaging app in Greece. This role involves providing excellent customer service to Italian-speaking users, assisting with inquiries, troubleshooting, and ensuring a smooth user experience.

Key Responsibilities

• Deliver timely and professional support to Italian-speaking customers via phone, email, and chat regarding messaging app features, account issues, and technical support.
• Resolve user problems efficiently, escalating complex cases when necessary.
• Maintain accurate documentation of customer interactions in the CRM system.
• Collaborate with technical teams to provide feedback and improve customer experience.
• Stay updated on product updates, app functionalities, and company policies.
• Contribute to team goals and continuous process improvements.

Requirements

• Fluency in Italian (spoken and written) is mandatory; proficiency in English is a plus.
• Experience in customer service, preferably within the technology or app industry.
• Strong communication skills and a customer-focused attitude.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Familiarity with CRM systems and digital communication tools.
• Willingness to relocate to Greece and adapt to a new work environment.
• Problem-solving skills and a passion for technology.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...