Italian Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation

Patrique Mercier Recruitment FR is proud to present an outstanding opportunity for an Italian Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria, with a fully paid relocation package. This role is perfect for individuals seeking to develop their careers in customer service while experiencing life in a vibrant city.

Responsibilities

• Provide excellent customer service to Italian-speaking clients via phone, email, and chat.
• Handle inquiries related to products, orders, returns, and general support professionally and efficiently.
• Resolve customer complaints promptly to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions using CRM software.
• Stay informed about products and services to provide knowledgeable assistance to customers.
• Collaborate with internal teams to improve the customer experience.
• Participate in ongoing training sessions to enhance professional skills and product knowledge.

Requirements

• Fluency in Italian and English, both spoken and written.
• Previous experience in customer service roles, preferably in a related industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused approach.
• Proficiency in customer service software and Microsoft Office tools.
• Detail-oriented with strong organizational skills.
• Willingness to relocate to Sofia, with relocation costs fully covered by the company.

Benefits

• Comprehensive training fully covered
• Secure employment along with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Access to over 50 benefits and services tailored to your needs
• A welcoming international workplace culture
• Ongoing support and learning opportunities
• 1500 euro singing bonus
• Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live