Italian-Speaking Customer Service for Online Retail Department In Greece

Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Service Representative for our Client's Online Retail Department in Greece. In this engaging role, you will provide exceptional support to our Italian-speaking customers as they navigate our online retail platform.

Your fluency in Italian will be instrumental in addressing inquiries regarding product availability, order processing, and returns, ensuring our customers enjoy a seamless shopping experience. You will contribute significantly to customer satisfaction and the overall success of our online retail services.

Responsibilities

• Deliver high-quality customer service in Italian through phone, email, and chat regarding online retail inquiries
• Assist customers with questions about products, order statuses, and online shopping policies
• Process orders, returns, and exchanges while maintaining accurate records
• Collaborate with internal teams to resolve customer issues and ensure timely solutions
• Document customer interactions in our CRM system
• Gather customer feedback to assist in improving our online offerings
• Stay updated on new product launches and promotions to effectively assist customers

Requirements

• Your nationality and native language must be clearly stated in your application.
• Fluency in Italian and English, with strong communication and interpersonal skills
• Excellent customer service skills with a proactive approach to problem-solving
• Prior experience in customer service, particularly in online retail or e-commerce, is preferred
• Able to manage multiple inquiries in a fast-paced environment
• Detail-oriented with strong organizational abilities
• Genuine interest in online shopping and dedication to providing a positive customer experience
• Familiarity with customer support software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...