Italian-Speaking Customer Support for Ride-Sharing App Department In Greece

Mercier Consultancy is thrilled to announce an opening for an Italian-Speaking Customer Support Representative for our Ride-Sharing App Department in Greece! In this exciting role, you will connect with our Italian-speaking customers, providing them with outstanding support for their ride-sharing needs. Your ability to communicate effectively in Italian will be essential in ensuring a seamless and enjoyable experience for our users.

This position is perfect for individuals who are passionate about technology and customer service. If you thrive in a dynamic environment and enjoy assisting others, we invite you to join our team!

Responsibilities

• Assist customers in Italian via phone, email, and chat with inquiries related to the ride-sharing app
• Resolve issues related to rides, payments, and app functionality
• Document customer interactions and solutions in our support system accurately
• Collaborate with internal teams to escalate and resolve complex issues
• Provide feedback to enhance customer experience and app performance
• Stay informed about app features and industry trends to provide expert guidance

Requirements

• Fluency in Italian and English, both written and verbal.
• Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
• Prior experience in customer support, preferably in the tech or transportation sectors
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• A customer-focused attitude with a drive to help others
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with ride-sharing apps or mobile technology is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...