Italian Speaking Customer Support for Ride-Sharing App Department in Greece

Mercier Consultancy is thrilled to announce an opening for an Italian Speaking Customer Support Representative in our Ride-Sharing App Department, based in Greece! In this exciting role, you will be the crucial link between our Italian-speaking users and our ride-sharing platform, providing top-notch support and assistance with their inquiries. Your fluency in Italian will enable you to create a seamless experience for our riders and drivers.

If you are passionate about technology and customer service, and enjoy working in a vibrant multicultural environment, this position could be a perfect fit for you! Join our dedicated team and help us enhance the ride-sharing experience for our Italian-speaking users.

Responsibilities

• Provide customer support in Italian through phone, email, and chat
• Assist riders and drivers with inquiries related to the ride-sharing app
• Document customer interactions and resolutions accurately in our support system
• Collaborate with internal teams to address complex customer issues
• Offer customers guidance on app features, promotions, and ride options
• Collect customer feedback to help improve our services
• Participate in training sessions to enhance product knowledge and customer support skills

Requirements

• Fluency in Italian and English, both written and verbal
• Experience in customer support, preferably within the technology or ride-sharing sector
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• A proactive mindset and commitment to customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support software and online technologies

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...