Italian-Speaking For Online Streaming Service - Work In Greece - Paid Relocation

Mercier Consultancy Group is excited to announce a rewarding opportunity for Italian-speaking professionals to join a leading Online Streaming Service team in Greece. This position offers paid relocation, allowing you to begin a new chapter in a vibrant country while working in a dynamic and fast-paced industry. As a member of the customer service team, you will play a vital role in supporting Italian-speaking customers, ensuring their satisfaction and fostering positive user experiences.

Key Responsibilities

• Provide excellent customer service and support to Italian-speaking subscribers through various communication channels including phone, email, and chat.
• Address questions related to subscriptions, billing, technical issues, and content availability.
• Guide customers through troubleshooting streaming problems and account management.
• Maintain accurate records of customer interactions and document solutions in CRM platforms.
• Collaborate closely with technical and operational teams to resolve complex issues promptly.
• Stay updated on new content releases, features, and company policies to provide informed assistance.

Requirements

• Native or fluent Italian speaker with strong written and verbal communication skills.
• Previous experience in customer service or support roles, ideally within the online streaming or entertainment industry.
• Good command of English is advantageous.
• Problem-solving mindset with the ability to handle technical inquiries effectively.
• Comfortable working in a fast-paced, remote or on-site environment in Greece.
• Flexibility to work various shifts as per scheduling needs.
• Willingness to relocate to Greece with paid relocation assistance provided by the company.
• Proficiency with CRM systems and basic computer skills.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...