About the role
Workster is collaborating with a global customer experience leader to recruit a Technical Support Advisor to provide first-class after-sales service for clients of well-known domestic appliance brands. The successful candidate will serve as the first point of contact, delivering top-tier support via phone and email while ensuring high customer satisfaction through proactive problem-solving and clear communication.
This is a great opportunity to join a dedicated support team where your technical and interpersonal skills can make a real impact in helping customers with everyday home solutions.
Key Responsibilities
- Deliver technical support to customers after their purchase of home appliances via phone and email
- Conduct initial diagnostics of issues using more than 60 internal procedures
- Escalate complex technical problems to appropriate departments when necessary
- Proactively work to improve customer satisfaction, using additional resources like video tutorials and support articles
- Communicate clearly with customers regarding product information, order tracking, and minor repair coordination
- Handle customer complaints professionally and effectively
- Utilize three internal software systems during customer interactions to manage and document support cases
- Apply cross-selling techniques when appropriate, identifying opportunities to offer complementary solutions or upgrades
Requirements
- Language proficiency; Fluent in Italian (C1) and English (B2)
- Previous experience in technical support, customer service, or call center environments preferred but not mandatory
- Excellent communication skills – both written and spoken
- Ability to diagnose technical issues confidently and explain solutions in simple terms
- Proficiency in using multiple software tools simultaneously
- Strong multitasking and organizational skills
- Comfortable with fast-paced environments and adapting to change
- Cross-selling or upselling experience is considered an advantage
- Eligible to work in Portugal
The Offer
- Full-time, stable employment with paid training and onboarding
- Work in a friendly and inclusive team with opportunities for ongoing learning
- Remote support tools
- Continuous performance coaching and development programs
- Opportunity to build a career within a growing international organization
- Access to private health insurance, meal benefits, and other perks
Perks & benefits
- Medical Insurance
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