Italian-Speaking Transportation Customer Experts - Work In Greece

Mercier Consultancy MD is looking for dedicated Italian-Speaking Transportation Customer Experts to join our team in Greece. The ideal candidates will provide outstanding customer support to Italian-speaking clients in the transportation sector, ensuring seamless communication and efficient problem-solving. This role offers a fantastic chance to develop your career within an international and supportive work environment.

Key Responsibilities

• Provide timely and professional customer service to Italian-speaking clients regarding transportation services and inquiries.
• Handle booking processes, scheduling, and resolving customer issues via phone, email, and other channels.
• Accurately document customer interactions and maintain records in CRM systems.
• Collaborate effectively with internal teams to ensure smooth transportation operations.
• Stay informed on transportation policies, products, and procedures to assist customers effectively.
• Proactively identify improvements to enhance customer experience and service efficiency.

Requirements

• Fluency in Italian (both spoken and written) is required; English proficiency is advantageous.
• Prior experience in customer service roles, preferably within transportation or logistics sectors.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Capacity to multitask and resolve issues efficiently in a fast-paced environment.
• Familiarity with CRM software and transportation systems is beneficial.
• Detail-oriented, proactive, and motivated to deliver excellent service.
• Willingness to work and live in Greece, embracing a multicultural workplace.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...