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- Employment
- Full-time
- Seniority
- Senior
About the role
Key Responsibilities
Skills, Knowledge and Expertise
- 5+ years of experience in ITSM, Service Management, IT Governance, or IT Audit
- Strong knowledge of ITIL v3/v4 and hands-on experience with Incident, Problem, Change, Request, CMDB
- Experience preparing for or supporting ISO 20000, ISO 27001, SOC 2, or SOX-ITGC audits
- Technical understanding sufficient to validate engineering solutions against ITGC and compliance requirements
- Experience with ITSM platforms and GRC tools (Jira Service Management, Jira, Vanta)
- Strong analytical and reporting skills with PowerBI, Grafana, or Tableau
- Ability to formalize processes and write standards, procedures, and methodologies
- Nice to have: ITIL v4 MP, ISO 20000, COBIT-2019, experience automating compliance checks, IT control testing skills, cloud experience (AWS/GCP/Azure), understanding of DevOps/SRE practices, CISA/CISM certifications.
Conditions & Benefits
- Stable salary, official employment.
- Health insurance.
- Hybrid work mode and flexible schedule.
- Relocation package offered for candidates from other regions.
- Access to professional counseling services including psychological, financial, and legal support.
- Discount club membership.
- Diverse internal training programs.
- Partially or fully paid additional training courses.
- All necessary work equipment.
Perks & benefits
- Medical Insurance
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