ITVET Support Apprenticeship - Information Communications Technician Level 3

Start Your Career in IT with ITVET

About ITVET

ITVET are committed to breaking the boundaries in IT Managed Services. Our passionate, expert team are dedicated to driving our clients forward through innovation and perseverance. We’re proud to be a company that’s different, a close-knit community where everyone contributes, has a voice, and is treated equally.

About the Role

As an ITVET Apprentice, you’ll be a key part of our Service Desk team, supporting clients with their IT queries while learning from experienced engineers and mentors, as well as working within our Projects department assisting with project delivery.

You’ll start with first-line support tasks and, as your confidence and skills grow, you’ll gain exposure to troubleshooting, system setup, customer communication, and security best practices. Alongside your day-to-day role, you’ll complete structured apprenticeship training to build the knowledge, skills, and behaviours needed to thrive in IT.

Key Responsibilities

• Act as a first point of contact for IT support requests via phone, email, and ticketing systems
• Log, update, and manage support tickets accurately
• Diagnosing and resolving routine IT issues relating to hardware, software, user accounts, and connectivity
• Escalate more complex issues to senior engineers in line with service levels
• Communicate clearly with clients, keeping them informed throughout the resolution process
• Assist with the setup and configuration of laptops, desktops, printers, and other IT equipment
• Support basic user administration tasks such as password resets and access requests
• Support project work and assist with project delivery as needed
• Follow IT security, data protection, and best practice processes
• Actively engage in apprenticeship training and continuous professional development

Skills, Knowledge and Expertise

Benefits

Ready to Apply?