Jnr Stateroom Steward (Japanese Speaking)

Key Responsibilities

• Consistently exceeds the Housekeeping specific targets and other key result areas reducing friction points and avoiding negative surprises.  
• Embraces and utilizes Princess MedallionClass products, services and applications. 
• Is accountable and takes ownership of a consistent product delivery and correctly applies the Service Excellence philosophy. 
• Responsible for guest satisfaction and collaborates with other onboard teammates to provide an outstanding guest experience. 
• Maintains the Company’s standard of housekeeping, sanitation and maintenance accordance to HESS protocols. 
• Prepares and consistently maintains a clean and sanitized, welcoming, and personalized room experience for our officers in accordance to brand standards.   
• Anticipates and takes ownership of our officer needs and requests. Takes ownership of maintenance issues and follows-up for timely resolution. 
• Supports the Stateroom Stewards with various tasks such as linen/supplies delivery, stateroom cleaning and sanitization, transfer of dirty linen or trash from decks to the laundry/incinerator room, etc. 
• Actively learns and is knowledgeable to answer questions on product, policy, demographic, itinerary, and port information.  
• Responsibly uses consumable items, staterooms supplies, linen, and cleaning chemicals avoiding unnecessary waste. 
• Maintains assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
• Embraces an inclusive and diverse culture, instills our Shared Purpose, Core Values and CRUISE service essentials. 
• Shares best practices and efficiencies with the Rooms Division leadership team and colleagues. 
• Embraces Company updates and strategies to deliver on our guest experience commitment.
• Confidently performs General Emergency Procedure’s and duties with a sense of urgency as directed by HESS. 
• Follows appropriate procedures for the correct handling and sorting of garbage, bio-hazardous and sharps waste as indicated in the Stateroom Steward Training Manual. 
• Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive. 
• Complies with company expectations and standards, including HESS policies. 
• Maintains current, accurate knowledge of public health standards and ensures their ship is in continuous compliance with all hotel related public health policies.  
• Promptly helps coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.

Skills, Knowledge & Expertise

• Minimum 2 years of experience in housekeeping as a stateroom/ cabin steward  in a comparable establishment. Previous cruise ship experience is strongly recommended for this role.
• A comprehensive knowledge of Public Health and environmental regulations pertaining to stateroom service. 
• Proficiency in English, including both written and verbal communication.
• The role of Jr Stateroom Steward requires a deep understanding of guest service, a high level of motivation to excel in all job duties, and a natural ability to surprise and delight guests while maintaining courteous and professional relationships in a diverse cultural environment.
• The ideal candidate will possess excellent communication skills and a warm, friendly, and caring personality. They will be able to continuously surprise and delight guests throughout their cruise experience. They will also demonstrate a strong commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.
• A thorough comprehension of the fundamental principles of guest service, coupled with the aptitude and dedication to consistently deliver exceptional service to the guests. 
• Good command of English Language, both spoken and written.
• Fluent Japanese language skills.

Additional Information