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About the role
Your role:
- Manage incoming customer service hotline call and email inquiries and complaints, provide ease of contact service to customers
- Support customer accounts with effective order management and service coordination
- Act as the interface for customers and internal working partners in handling commercial products & services enquiries and applications
- Handle service requests raised by customers and relate the issues to relevant internal parties
- Perform any ad hoc assignments as requested
To succeed in this role:
- Diploma or above in Business Administration, Information Technology, Computer Science or related disciplines; or
- DSE/ Form 5 graduates with minimum 2 years' account service working experience
- Good communication skills, customer-oriented, innovative and self-confident
- Good PC skills, familiar with MS Office is an advantage
- Eager to learn integrated AI technologies, including AI automation and MS CoPilot
- Good command of both spoken and written English & Chinese
- Fresh Graduates with good communication will also be considered
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