JW Marriott Crete Resort & Spa- Assistant Housekeeping Manager

JW Marriott Crete Resort & Spa,

in Chania, Crete

is looking for an enthusiastic

The JW Marriott Crete Resort & Spa emerges from the balanced synthesis of Crete’s unique, pre-existing natural elements, and JW Marriott’s curated approach to elegant, quiet luxury, purposed to nourish the guest’s mind, body and spirit and to guide them to find mindfulness through a relaxing and revitalizing experience. Nestled in Chania, Greece, the resort stands out for its concept of offering everything a guest needs, in order for them to focus on themselves and reconnect to their whole self, their loved ones, and the beauty around them.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. That’s The JW Treatment.

ROLE FUNCTIONS

· The Assistant Housekeeping Manager supports both the short-term and long-term planning, as well as the daily operations of the Housekeeping department, ensuring the property and its assets are consistently clean, well-maintained, and aligned with brand standards.

· Assist in managing daily Housekeeping operations to maintain exceptional cleanliness and upkeep in guest rooms and all public areas, coordinating with other departments to ensure smooth operations and compliance. Partner with the Engineering team to help maintain the excellent condition of resort facilities, pools, and gardens.

· Work closely with Front Office Operations to support timely room readiness for arriving guests and contribute to overall guest satisfaction related to cleanliness, maintenance, and fulfillment of housekeeping requests for individuals, groups, or events.

· Support coordination between the Housekeeping department and other teams to enhance communication and elevate the overall guest experience.

· Assist in controlling operating expenses by monitoring supply usage, supporting inventory management, and helping minimize waste of guest amenities, cleaning materials, and linens while maintaining service quality.

· Support the recruitment, training, and development of team members to foster engagement, productivity, and high service standards. Participate in performance management processes and staff evaluations.

· Conduct routine inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness and maintenance standards, reporting any issues to the Housekeeping Manager.

· Ensure team members have the necessary tools, equipment, and guidance to perform their duties effectively.

· Support the handling of guest feedback and complaints, ensuring timely resolution and contributing to overall guest satisfaction.

Requirements

• Relevant experience in luxury hospitality
• Degree in Hospitality or similar
• English language

Benefits

• Career development opportunities
• Excellent working environment
• Employee Wellbeing Activities
• Be part of Marriott family