Key Account Sales Application Technician (IN)

 

YOUR TASKS:

• Project management: Assist in preparing basic project plans and status updates, help coordinate communication between internal teams and customers, and support tracking project timelines and identifying potential issues for escalation
• Sales Growth Development: Assist in executing sales plans for the assigned region, help identify new opportunities with existing and prospective customers, and maintain customer data, reports, quote logs, and documentation. 
• Customer Engagement and Application Development: Participate in customer visits and calls with senior team members, help gather customer requirements and support basic application development, and present simple value-add solutions once trained
• Technical Support Coordination: Assist in troubleshooting by gathering information, documenting issues, and working with MAPAL technical teams while learning to support the customer experience through guided problem-solving
• Customer Liaison: Help relay information between customers and engineering/manufacturing teams and support timely follow-up open issues, delivery questions, and basic technical inquiries
• Training and Instruction: Learn MAPAL tooling applications and gradually assist in providing customer instruction and observe tooling issues on shop floors, document findings, and report to senior team members
• Tooling Issue Resolution: Address tooling issues on the customer’s shop floor, report findings, and recommend changes as needed to improve outcomes and enhance customer satisfaction

YOUR PROFILE:

• Education and Experience: Associate degree, technical certification, trade school training, or equivalent hands-on experience. 0-2 years of experience in manufacturing, machining, tooling, or technical support
• Work Ethic and Decision-Making: Self-motivated, with a strong work ethic and the ability to make independent decisions confidently, interest in developing a career in technical sales or key account support  
• Organizational Skills: Excellent organizational and time management skills, capable of handling multiple tasks efficiently
• Interpersonal and Communication Skills: Strong verbal and written communication skills, with the ability to present, persuade, and sell value. Consultative, customer-focused, and solutions-oriented approach
• Creative Problem Solving: Able to think creatively and develop ‘outside-the-box’ solutions for client needs and challenges
• Travel Flexibility: Willingness and ability to travel up to 50% to meet with customers and stakeholders in designated sales regions
• Business Acuity: Business-minded, with a strong ability to plan and develop strategies while adapting quickly to change in dynamic environments
• Customer Focus and Teamwork: Customer-centric, with proven ability to work cooperatively in a team environment and maintain strong client relationships
• Project Management and Training: Demonstrated experience in project management, product presentations, and delivering training to both employees and customers. Ability to adapt to evolving business needs and industry developments

WE OFFER:

• Market competitive salary
• Benefit eligibility and vesting that start on your 1st day with us! (medical, vision, dental, std, ltd, 401k)
• Opportunities for career development
• Training here and abroad
• Tuition reimbursement
• Wellness programs