Key Client/Account Manager

• Build and maintain strong relationships with top spending clients, ensuring their training and consultancy needs are fully met.
• Maximise sales opportunities within key accounts by identifying growth potential and up-/cross-selling across the full service range.
• Lead or contribute to strategic sales campaigns and sales drives, consistently achieving agreed sales targets.
• Proactively identify service improvement opportunities and gather client feedback to enhance customer experience.
• Manage end-to-end administration, including processing bookings, producing complex proposals, reports, and client training matrices.
• Maintain accurate CRM records, collaborate effectively with internal teams, and ensure full GDPR compliance.

• Proven experience in sales and customer service roles, with a strong focus on client engagement.
• Confidence working professionally with senior decision-makers, building trust from the outset.
• Ability to self manage a demanding workload. 
• Strong team player with drive, energy, and the ability to motivate both self and colleagues.
• Solid administrative experience with proficiency in MS Word, Excel, and Outlook.
• Excellent written and verbal communication skills.

• Bonus earning of up to £250 per month*
• 33 days’ annual leave including bank holidays, with additional leave through long-service awards and a holiday purchase scheme
• Employee referral scheme and long-service recognition awards
• Company sick pay and internal wellbeing support
• Employee Assistance Programme for you and your immediate family
• Free onsite parking and on-site electric vehicle charging points (contribution applicable)
• Salary sacrifice options to support flexible benefits choices
• Learning and development opportunities, including formal training, informal learning, and leadership development programmes
• Regular team activities and social events
• The opportunity to work for an organisation with strong values, high aspirations, and a people-first culture.

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