Key Contract Manager

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development. 
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression. 
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services. 
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact. 

About the role

• Manage and maintain a strategic client account site(s) in line with revenue and budget targets ensuring profitability, stability and retention of the clients business.
• Ensure that service delivery is being carried out accordingly and proactively seek sustainable development opportunities and identify optimisations across the estate with our client.
• Manage existing areas and locations, continually assessing the current waste solution in respect of practical delivery of requirement and value for money.
• Lead and manage your team in order to ensure that the service provided meets the clients requirements and standards through regular reviews, checks and monitoring of site performance.
• Provide proposals as to how services could be improved, demonstrating enhanced service, ease of use and commercial benefit.
• Monthly preparation and analysis of client management information.
• Develop and maintain a relationship with key contacts and influencers on site.
• Investigate and advise on any issues with service providers.
• Maintain a flow of timely information to the client and Reconomy offices regarding changes or further opportunities on site.
• Resolve any client-related issues or disputes.
• Review site practices and routines to ensure compliance with best practice and relevant legislation.

What we need from you

• Solid experience in waste management solutions and best practice.
• Business and customer-oriented team player with ability to form alliances.
• Strong influencing and communication skills at all levels within an organisation.
• Ability to handle and manage high volume of work, short deadlines and travel.
• Confidence with information analysis and problem solving.
• Excellent business acumen.
• Comfortable using the Microsoft Suite.
• Full UK driving licence.

What we offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses 
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts 
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme 
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders 
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme 
• Community engagement: Volunteer days and collaboration with local charities 
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options 
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change 
• Company car