KFC Team Member (Guest Experience Lead)

KFC Brighton Marina is a new restaurant opening Summer 2026 - training ahead of opening will take place at KFC Brighton (Western Road) and KFC Newhaven

WELCOME TO KFC. HOME OF THE REAL ONES.

We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

ABOUT THE ROLE

You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.

WHAT WILL YOU SPEND YOUR TIME DOING?

• Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.

• Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.

• Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.

• Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.

• Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.

• Talk the talk. Great communication — friendly, clear, and confident with everyone.

• Think fast. You don’t freeze when stuff goes wrong — you fix it.

• Tech savvy. You know your way around digital ordering and can show guests how it works without stress.

• Pay rate: Up to £12.71

• Take the first step toward a rewarding leadership career.

• Free food and drink on shift

• 25% staff discount