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About the role
<div class="content-intro"><p><strong>About Us</strong></p>
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<div class="ace-line ace-line old-record-id-XCikdRR2xoZIjdxtCKcuOflrs8d">Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.</div>
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<div class="ace-line ace-line old-record-id-X5EbdOwvMoYuOmxQBbuueUEDsDd">Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.</div>
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<div class="ace-line ace-line old-record-id-RMHkdm4bPo66l3xMVO8ui1o8sle">Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.</div>
</div></div><p><strong><u>Knowledge Management Specialist</u></strong></p>
<p>Knowledge Management Specialist to keep our CS team up to date with the latest processes, tools, and product information. The knowledge manager is responsible for managing and updating internal resources like the CS Playbook, SOPs, K&U (Knowledge & Understanding), Email Templates (ET), and Quick Texts (QT). Also, run ad-hoc training when there are urgent changes or updates.</p>
<p> </p>
<p><strong><u>Job scope:</u></strong></p>
<ul>
<li>Keep the <strong>CS Playbook</strong> and <strong>Standard Operation Procedure</strong> updated and easy to understand for all the CS.</li>
<li>Maintain and publish clear content in <strong>K&U</strong> to support agent learning.</li>
<li>Update <strong>Email Templates</strong> and <strong>Quick Texts</strong> to ensure consistent communication.</li>
<li>Work with other teams to reflect new product, CS policy, or system changes.</li>
<li>Run short <strong>ad-hoc training sessions</strong> to help agents stay current.</li>
<li>Audit and improve existing content based on usage and feedback.</li>
</ul>
<p> </p>
<p><strong><u>What We're Looking For</u></strong></p>
<ul>
<li>Experience in customer service, able to draft the email or chat template in good CS mindset</li>
<li>Experience in organizing the knowledge/content management in his previous job. Preferable those from the crypto industry.</li>
<li>Strong logical thinking and writing skills.</li>
<li>Organized, detail-oriented, and a good communicator</li>
<li>Comfortable using mindmaps or flowcharts to present information clearly.</li>
<li><strong>Chinese and English</strong> proficiency is a must.</li>
</ul><div class="content-conclusion"><p><strong>Why Join Us</strong><br>At Bybit, we are committed to fostering a supportive and enriching work environment. <br>Our benefits include:<br>- Study Growth Fund: We support your professional development and continuous learning.<br>- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.<br>- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.<br>- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.<br>- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.</p></div>
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