L&D Specialist- FTC 12 Months

Key Responsibilities

• Deliver programmes of work linked to the head office people strategy, including Early Careers, Induction & Onboarding, Career Pathways, and Customer Care. 
• Build and maintain strong relationships with senior leaders to influence engagement with L&D initiatives. 
• Design and deliver impactful learning solutions that enhance retail store performance. 
• Lead L&D projects from concept to implementation, ensuring solutions are embedded and measurable. 
• Create best‑in‑class induction and onboarding experiences. 
• Develop Early Careers initiatives, including establishing partnerships with education authorities. 
• Produce blended learning tools for both in‑person delivery and LMS platforms. 
• Analyse data to inform decision‑making, measure impact, and demonstrate ROI against retail KPIs. 
• Coach and develop retail management teams to drive high performance. 
• Communicate effectively with stakeholders through clear, engaging written and verbal updates. 

• Identifies potential talent and recognises skill gaps. 
• Approachable and inclusive, creating a comfortable learning environment. 
• Responsive yet planned, balancing agility with alignment to the wider people plan. 
• Collaborative, acting as a learning ambassador with a growth mindset. 
• Adaptable, offering flexible solutions to business challenges. 
• Solutions‑focused, thinking creatively to overcome obstacles. 
• Motivating, influencing others through enthusiasm and commitment. 

We would like to meet someone who is

• Experience working in a retail environment with a track record of delivering development initiatives that influence senior stakeholders. 
• Strong presentation and facilitation skills, delivering with clarity and impact. 
• Excellent verbal and written communication, keeping stakeholders informed and engaged. 
• Experience coaching and developing management teams to improve performance. 
• Proven L&D design skills, particularly within Early Careers programmes. 
• Ability to work at pace and translate concepts into comprehensive learning solutions. 
• Strong analytical capability, using data to shape decisions and design training tools. 
• Experience creating best‑in‑class induction and onboarding experiences. 
• Background in developing Early Careers initiatives and building partnerships with education authorities. 
• Skilled in blended learning approaches, designing for both in‑person and LMS delivery. 
• Experience working in environments where learning and communication operate as a unified educational stream. 
• Ability to use L&D data trends to demonstrate impact and ROI against retail KPIs. 
• Proven success delivering projects within tight timelines while ensuring initiatives are embedded and measurable. 

Benefits

• Competitive salary and benefits package
• Hybrid working, 3 days in London based office & 2 working from home
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme