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About the role
Key Responsibilities
- Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents & guests.
- Substitutes the Front Office Duty Manager in their absence
- Handles all residents & guests’ comments & complaints, as well as following up on resolving those.
- Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
- Supports and assists all departments.
- Ensures that all residents & guests receives prompt, cordial attention and personal recognition and resolves related problems.
- Inform and co-ordinate with other operating departments matters which may concern them.
- Check all correspondence of the day’s arrivals to familiarize with arrived and arriving residents & guests and their needs, follows up as required.
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
- Ensures that all residence information is kept accurately and up to date.
- Promotes in house sales and facilities to maximize residence revenues.
- Understands and carries out duties in line with Residence Emergency Procedures.
- Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
- Inspects outside areas on a daily basis.
- Co-ordinates/assists security personnel in all related matters.
- Responds promptly to any operational requests from residence sections.
- Attends to referred and unsolved problematic situations.
- Conduct efficient hand-over with coming team member.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.
Key Responsibilities
- Eligible for a working permit in country of hire
- Higher College and or Hotel Management
- Minimum 2 years Front Office supervisory position
- Preferably within a 5-star property or residences
- Proven track record with good progression.
- Mature & Customer focused.
- Ability to work and communicate in a multinational environment
- Fluent in English & Russian (verbally and written)
- Any additional language is a plus
About Kempinski
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