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About the role
Key Responsibilities
- Assists the Laundry Master in delighting and serving our guests by providing consistently excellent laundry service while maintaining cost efficiency.
- Always provides valet processing and service to the required company standard.
- Promptly processes linens as directed to ensure the product is finished properly and consistently and is ready for collection by operating departments on time.
- Willingly and properly performs embarkation duties as required. Willingly and properly collects, stows, loads, and distributes guest baggage as directed.
- Always maintains working area to the required standard of housekeeping, sanitation, and maintenance.
- Always provides a positive first impression of designated Laundry areas.
- Always remains engaged through completion of service.
- Always responds promptly to resolve concerns, escalating to the Laundry Master as appropriate.
- Avoids waste by always using consumable items as directed. Promptly communicates maintenance needs to the Laundry Master.
- Performs all General Emergency Organization duties as directed in the Emergency Response Organization.
- Always performs all duties in accordance with applicable Hotel policies and procedures, Fleet Regulations, and other internal, external, and governmental regulations as directed.
- Always operates Laundry machinery in accordance with manufacturer specifications and as directed by the Laundry Master.
- Always follows timekeeping rules and creates accurate MLC Hours of Rest records.
- Always complies with Public Health requirements for the Laundry area.
- Demonstrates commitment to the Company’s values, beliefs, goals, and initiatives.
- Acts as a Company representative and always portrays a positive image of Princess Cruises to all guests, officers, and crew.
- Always maintains professional, effective, and motivated working relationships across all functions, taking into account differences in cultures, backgrounds, and personalities.
Skills, Knowledge & Expertise
- High school diploma or equivalent with at least 1 year of comparable experience in laundry, housekeeping, or hospitality
- Ability to operate or learn industrial laundry equipment while maintaining quality and efficiency standards
- Good attention to detail, time management, and good command of English
- Physically fit to stand for long periods and handle lifting, carrying, and repetitive tasks in a demanding environment
- Flexible to work shifts, weekends, and live onboard for extended periods
Strong service mindset with a positive attitude and ability to work in a multicultural team - Committed to hygiene, safety, company procedures, public health standards, and emergency duties
Additional Information
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