Learning Design and Community Manager

Location: Remote, EST or GMT zone preferred

About Sama

Sama is a fast-growing, technology-driven coaching company on a mission to make professional coaching more accessible. We address the $8.8 trillion employee engagement challenge by connecting organisations with world-class executive coaches, building more resilient, high-performing teams from the inside out.

The Role

This is a hands-on, operational role at the intersection of learning design and community building. As a key member of the team, you'll take responsibility for two main areas: the health of our global Coach Community and the learning programs we bring to clients.

This role is for you if you're energised by building something, crafting content, designing programs, and addressing the needs of a thriving professional community.  You are very organized, as a meaningful portion of your week involves keeping the engine running through diligent record-keeping, data management, and coordination.

Requirements

What You'll Do

Coach Community Management (~70%)

Working as part of our Coach Community Department, you'll be the day-to-day manager of our coach community experience, the person coaches turn to, and a key contributor to making Sama the platform of choice for the world's best executive coaches.

• Serve as the day-to-day point of contact for coach queries and feedback
• Lead coach onboardings
• Design and run a calendar of webinars, events, and communication touchpoints that foster genuine connection and professional growth among our coaches
• Maintain detailed, accurate coach records: capabilities, certifications, experience, areas of expertise, matching criteria, and performance data, keeping them current
• Monitor coach engagement and performance metrics; identify trends and surface recommendations
• Keep coaches informed of product updates and ensure they are aligned with Sama's best practices

Learning Design (~30%)

• Partner with the Growth Team to advise and coordinate the development of programs for our clients, identifying opportunities for Sama to add value
• Coordinate the design and delivery of workshops, webinars, training, and coaching programs that leverage our global coach network
• Tailor existing programs to meet specific client needs
• Contribute insights to Marketing, Product, and Sales based on what you're hearing from the community

What We're Looking For

• Solid corporate L&D experience, ideally in professional or financial services
• Strong learning program design skills: you can take a client's need and turn it into a well-structured program
• Comfort with operational and administrative work; you'll be responsible for record-keeping, scheduling, reporting, and coordination, and you'll need to do it well
• Experience in a startup, consulting, or freelance environment; you're used to building things without much infrastructure
• Strong relationship and stakeholder management skills; coaches and clients will both rely on you
• A self-starter who can prioritise independently in a fast-moving environment
• Familiarity with executive coaching is a plus

Is This You?

You're someone who finds satisfaction in both the creative work of program design and the operational work of keeping a community running smoothly. You won't wait to be told what needs to be done. You are both responsive and proactive in solving problems and enjoy collaborating across a diverse team.

Benefits

What We Offer

• £50,000 to £70,000 salary
• Fully remote with a collaborative, high-trust culture
• Room to grow your domain as the company scales
• Access to professional coaching
• Ongoing learning and development opportunities